Hub Trading Shop Manager

HOLLAND AND BARRETT; Nuneaton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading health and wellness retailer seeks a Trading Shop Manager in Nuneaton. The role involves managing the trading shop environment, ensuring effective operations, and providing excellent service to colleagues. Candidates should have store management experience, strong organizational skills, and the ability to analyze sales data. Benefits include a competitive salary, a 25% employee discount, and 28 days of annual leave. Join us to enhance colleague experience through efficient shop management and sales performance oversight.

Benefits

Employee discount – 25%

Pension contribution

Exclusive retail benefits

Qualifications

• Experience in a store management or supervisory retail role is essential.
• Strong attention to detail and organizational skills are required.
• Ability to analyse sales data and adjust stock orders.

Responsibilities

• Manage the Nuneaton Trading Shop for colleague use.
• Monitor sales performance and stock levels accurately.
• Provide excellent customer service and support colleagues.
• Set up Click & Collect processes and maintain operations.
• Act as the first contact for queries related to the Trading Shop.

Skills

Organisational skills

Stock management

Customer service

Sales analysis

Retail systems proficiency

Job description

Job Type: Permanent
Location: Nuneaton, Warwickshire (Travel may be required)
Hours: 37.5 hours per week
Salary: £Competitive, 25% colleague discount, 28-days annual leave pro rata and much more!

The Trading Shop Manager is responsible for the management and successful delivery of the trading shop environment at the Nuneaton Hub. This role supports colleagues by offering a part‑time trading store for purchases and Click & Collect orders. The Trading Shop Manager ensures effective operations, accurate stock management, and strong customer service standards. This includes managing stock ordering, sales tracking, and creating a professional, store‑like experience that reflects Holland & Barrett standards.

The Role

• Operate and maintain the Nuneaton Trading Shop for colleague use.
• Manage and monitor sales performance, stock levels, and ordering processes.
• Select appropriate stock for sale, accounting for request and demand and monitor performance and success of the shop.
• Responsible for sales turnover of c.£50,000 p.a. and c.2,500 Click & Collect parcels via the Trading Shop.
• Provide an excellent customer experience for colleagues.
• Set up and maintain Click & Collect functionality, working with the Burton DC to reduce delivery costs to colleagues.
• Work closely with the Mock Shop manager to ensure smooth day‑to‑day operations, including till systems, Click & Collect processes, and replenishment routines.
• Act as the first point of contact for Nuneaton colleagues regarding Trading Shop queries.
• Support with the Trade Feedback process providing valuable insight of activity and feeding back any issues to the relevant teams.
• Support the Store Standards team with relevant material for store documentation.
• Support the Retail Operations Manager with store communication content for sales driving initiatives and Promotional Bulletins.

The Person

• Experience in a store management, assistant management, or supervisory retail role.
• Strong organisational and stock management skills with excellent attention to detail.
• Ability to analyse sales data and adjust stock orders accordingly.
• Confident in using retail systems and tills.
• Strong customer service and communication skills.
• Capable of manual handling, stock movement, and maintaining shop floor standards.
• Proactive, solutions‑focused, and self‑motivated.
• Able to balance day‑to‑day shop management with longer‑term planning and reporting.

What we offer

Our Benefits for this role include, but not limited to:

• H&B Employee Discount – 25%
• Pension company contribution
• Exclusive benefits, free advice and savings from a range of retailers and providers
• And many more!