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Customer IT Support Specialist - Day Shift Team Player
Job summary
A leading service provider in the United Kingdom is seeking a Customer Service representative for IT support. In this role, you will assist customers with technical queries related to products and ensure a first-class service. The ideal candidate will possess excellent communication and administrative skills, with prior experience in the customer service field. You will enjoy benefits such as additional leave, company events, and a casual dress code. The position offers a salary of £12.60 per hour, working Monday to Friday.
Benefits
Qualifications
- Must provide proof of work in the UK for the last 5 years.
- Experience in a customer service role preferred.
Responsibilities
- Support standard technical queries related to products.
- Document actions taken in resolving customer inquiries.
- Take ownership in understanding and resolving customer problems.
- Escalate issues as necessary to meet service levels.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.