Customer IT Support Specialist - Day Shift Team Player

First Choice; Newton Hill; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading service provider in the United Kingdom is seeking a Customer Service representative for IT support. In this role, you will assist customers with technical queries related to products and ensure a first-class service. The ideal candidate will possess excellent communication and administrative skills, with prior experience in the customer service field. You will enjoy benefits such as additional leave, company events, and a casual dress code. The position offers a salary of £12.60 per hour, working Monday to Friday.

Benefits

Additional leave

Casual dress

Company events

Company pension

On-site parking

Qualifications

• Must provide proof of work in the UK for the last 5 years.
• Experience in a customer service role preferred.

Responsibilities

• Support standard technical queries related to products.
• Document actions taken in resolving customer inquiries.
• Take ownership in understanding and resolving customer problems.
• Escalate issues as necessary to meet service levels.

Skills

Excellent communication skills

Excellent administrative skills

Previous Customer services experience

Positive can do approach

Ability to work well in a team

Job description

A leading service provider in the United Kingdom is seeking a Customer Service representative for IT support. In this role, you will assist customers with technical queries related to products and ensure a first-class service. The ideal candidate will possess excellent communication and administrative skills, with prior experience in the customer service field. You will enjoy benefits such as additional leave, company events, and a casual dress code. The position offers a salary of £12.60 per hour, working Monday to Friday.