Patient Access Representative Associate

PowerToFly; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A health services company in Cambridge is seeking a Customer Service Representative to greet patients, collect information, and assist with various administrative tasks. The role requires 6+ months of customer service experience and proficiency in Microsoft Office. Compensation ranges from $16.00 to $27.69 per hour, along with a comprehensive benefits package. Join us in making the health system work better for everyone and providing equitable care.

Benefits

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

Qualifications

• 6+ months of customer service experience in an office/hospital setting.
• Must be 18 years of age or older.
• Ability to work Monday - Friday from 6:00am - 2:30pm CST.

Responsibilities

• Greet and welcome patients in person.
• Collect demographic and insurance information.
• Verify insurance eligibility and benefits information.

Skills

Customer service experience

Microsoft Office proficiency

Ability to work standard daytime hours

Tools

Epic

Job description

Sign-on Bonus Note

PLEASE NOTE The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Location:701 Dellwood St S, Cambridge, MN

Primary Responsibilities

• Greetings and welcomes patient in person

• Collects demographic and insurance information

• Checks in and interviews patients to complete appropriate paperwork

• Directs patient to their appointment or procedure

• May assist in scheduling add-on appointments

• Document any issues and resolutions in electronic medical record

• Resolve claim issues or registration errors on patient accounts

• Uses resources, tools and procedures to complete registration for accounts and in assigned work queues

• Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations

• Obtains cost information and explains information to patient if necessary

• Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed

• Screening and approving patients for financial assistance programs

• Assists and counsel's patient with application process for available financial assistance programs

• Provides technical or functional direction for employees

• Assist patients in completion of request for information forms and submits to appropriate department

• Obtains signatures from patients as needed

• May gather medical record information from all departments for collection

• Provide customer service for inbound and outbound telephone calls

• May mentor other staff as needed

• Other duties as assigned

Required Qualifications

• 6+ months of customer service experience in an office/hospital setting

• Intermediate level of proficiency with Microsoft Office products

• Ability to work Monday - Friday from 6:00am - 2:30pm CST

• Ability to work standard daytime hours, Mon-Fri for the first 3 weeks after hire in alignment with the training schedule

• Must be 18 years of age or older

Preferred Qualifications

• Revenue Cycle experience

• General office experience

• Epic experience

Physical Demands

• Consistent walking, standing, bending, turning, etc.

• Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.