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IT Service Desk Level 1 analyst
Job summary
A leading IT services company in Morden is seeking multiple IT Service Desk Analysts to provide 1st/2nd line support. The role includes diagnosing and resolving hardware and software issues, providing customer service, and logging tickets using ITSM tools. Ideal candidates will have over 3 years of experience in IT support, strong communication skills, and expertise in Windows 10/11 and Microsoft Office 365. This is a on-site position with a duration of 3-6 months, offering up to £200 per day.
Qualifications
- Minimum 3+ years' experience in an IT support role (1st/2nd line).
- Strong customer service and communication skills.
- Excellent problem-solving and troubleshooting abilities.
Responsibilities
- Provide high-quality customer support via phone and face-to-face.
- Act as a first point of contact for IT incidents and service requests.
- Diagnose, troubleshoot, and resolve hardware and software issues.
- Log, manage, and resolve tickets using ITSM and Asset Management tools.
- Escalate issues where required, following best-practice procedures.
Skills
Tools
Location: On-site Morden
Duration: 3-6 months
Rate: Up to £200 per day (Umbrella)
We are seeking multiple IT Service Desk Analyst to provide 1st/2nd line support in Morden. This is an excellent opportunity to contribute to a high-profile rollout, working as part of a dedicated IT support team.
- Provide high-quality customer support via phone and face-to-face.
- Act as a first point of contact for IT incidents and service requests.
- Diagnose, troubleshoot, and resolve hardware and software issues.
- Support users working both remotely and on-site.
- Log, manage, and resolve tickets using ITSM and Asset Management tools.
- Escalate issues where required, following best-practice procedures.
- Minimum 3+ years' experience in an IT support role (1st/2nd line).
- Strong customer service and communication skills.
- Excellent problem-solving and troubleshooting abilities.
- Experience supporting Windows 10/11 and Microsoft Office 365.
- Active Directory user and device support.
- Experience with VPNs and remote support tools.
- Support for iOS and Android mobile devices.
- General hardware support (laptops, peripherals, basic diagnostics).
- Previous experience using IT Service Management (ITSM) tools.
- Understanding of IT best practices (e.g. ITIL principles).
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.