IT Service Desk Level 1 analyst

INOVERSE GROUPE; East Morden; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading IT services company in Morden is seeking multiple IT Service Desk Analysts to provide 1st/2nd line support. The role includes diagnosing and resolving hardware and software issues, providing customer service, and logging tickets using ITSM tools. Ideal candidates will have over 3 years of experience in IT support, strong communication skills, and expertise in Windows 10/11 and Microsoft Office 365. This is a on-site position with a duration of 3-6 months, offering up to £200 per day.

Qualifications

• Minimum 3+ years' experience in an IT support role (1st/2nd line).
• Strong customer service and communication skills.
• Excellent problem-solving and troubleshooting abilities.

Responsibilities

• Provide high-quality customer support via phone and face-to-face.
• Act as a first point of contact for IT incidents and service requests.
• Diagnose, troubleshoot, and resolve hardware and software issues.
• Log, manage, and resolve tickets using ITSM and Asset Management tools.
• Escalate issues where required, following best-practice procedures.

Skills

Customer service

Problem-solving

Troubleshooting

Communication

Windows 10/11 support

Microsoft Office 365 support

Active Directory support

VPN support

iOS support

Android support

Tools

IT Service Management (ITSM) tools

Job description

IT Service Desk Analyst

Location: On-site Morden

Duration: 3-6 months

Rate: Up to £200 per day (Umbrella)

We are seeking multiple IT Service Desk Analyst to provide 1st/2nd line support in Morden. This is an excellent opportunity to contribute to a high-profile rollout, working as part of a dedicated IT support team.

Key Responsibilities

• Provide high-quality customer support via phone and face-to-face.
• Act as a first point of contact for IT incidents and service requests.
• Diagnose, troubleshoot, and resolve hardware and software issues.
• Support users working both remotely and on-site.
• Log, manage, and resolve tickets using ITSM and Asset Management tools.
• Escalate issues where required, following best-practice procedures.

Required Skills & Experience

• Minimum 3+ years' experience in an IT support role (1st/2nd line).
• Strong customer service and communication skills.
• Excellent problem-solving and troubleshooting abilities.
• Experience supporting Windows 10/11 and Microsoft Office 365.
• Active Directory user and device support.
• Experience with VPNs and remote support tools.
• Support for iOS and Android mobile devices.
• General hardware support (laptops, peripherals, basic diagnostics).
• Previous experience using IT Service Management (ITSM) tools.
• Understanding of IT best practices (e.g. ITIL principles).