Part Time Business Support Administrator

Essex County Council; Chelmsford; Hybrid; GBP 15,000 - 17,000; Part time

Job summary

A public service organization in Chelmsford is seeking a Part Time Business Support Administrator. This position offers the chance to provide essential administrative support to the Corporate Core Business Support Team and Trading Standards Team. The ideal candidate will have strong communication and customer service skills. The role allows for remote and office-based work, supported by a friendly team. An excellent benefits package is available, including training and development opportunities.

Benefits

26 days annual leave + bank holidays

Health and wellbeing support platform

Generous Local Government Pension scheme

Qualifications

• Educated to RQF Level 2 (GCSE), including Maths and English.
• Evidence of continuing professional development and commitment to learning.
• Clear verbal, electronic, and written communication skills.

Responsibilities

• Providing efficient and effective administrative support across business activities.
• Managing own workload and resolving queries independently.
• Collaborating with Trading Standards Officers to support operational needs.

Skills

Communication Skills

Customer Service Skills

Time Management

Computer Literacy

Problem-Solving

Education

RQF Level 2 (GCSE) including Maths and English

Tools

Document Management Systems

Job description

Part Time Business Support Administrator

Fixed Term, Part Time

£25,081 to £27,812 per annum, full time equivalent

Location: Chelmsford

Closing Date: 23/12/2025

We are looking for an enthusiastic and adaptable individual to join our Corporate Core Business Support Team based in Chelmsford on a fixed-term basis. This role is a fantastic opportunity to support the important work of the Trading Standards Team, delivering high-quality administrative support to colleagues, partners, and the public. If you are looking for a varied role where you can make a real impact, supported by a friendly and collaborative team, then this could be the ideal opportunity for you!

• Hours: 22.2 per week
• Salary: From £15,049 to £16,687 per annum (pro-rata)
• Contract: Fixed term / secondment until 31st March 2026

As an 'Anywhere Worker' position, the role will involve a combination of remote and office based working. There will be an expectation to attend the Trading Standards office within County Hall, Chelmsford, as and when required. Full training will be provided, and we welcome applications from individuals with a range of backgrounds and experiences.

We're happy to discuss working patterns at interview to find a balance that suits both you and the role.

Benefits:

• Healthy work life balance.
• Wide range of learning and development opportunities.
• IT equipment and home-working equipment supplied.
• 26 days annual leave + bank holidays + choice to buy extra.
• Generous Local Government Salary related pension scheme.
• Access to hundreds of discounts and benefits through Essex Rewards.
• Access to our health and wellbeing support platform with LifeWorks.
• Up to 4 days per year Volunteering leave.

Essex County Council is proud to offer an excellent benefits package to all its employees. More information can be found here pay and reward.

The Role:

This role is part of a dynamic Business Support Team, providing high-quality routine administrative support across ECC's Corporate functions. You'll have the opportunity to learn and develop a strong understanding of existing systems and processes, while gaining insight into the wider corporate environment.

A Business Support Administrator is an experienced administration and customer service professional. Working as part of a business support team to deliver administrative and customer service activities, proactively managing own workload, taking initiative, and using personal judgement to resolve internal and external customer issues. A strong working knowledge of the activities provided, and the processes required is essential to provide coaching and mentoring support to Business Support Assistants, apprentices, and work placements.

About You:

• Educated to RQF Level 2 (GCSE), including Maths and English, or an equivalent vocational qualification or equivalent demonstrable experience.
• Evidence of continuing professional development and commitment to learning through theory and practice.
• Clear verbal, electronic, and written skills of communication.
• Customer service skills, face to face and remotely, including de‑escalation and resilience in a challenging environment.
• Computer literacy, advanced knowledge of relevant software and systems and drive to explore emerging technology.
• Basic continuous improvement methodology and a curious mindset.
• Thorough knowledge of document management processes and associated legislation for information security.
• Ability to maintain a high degree of quality and accuracy in all work
• Good time management skills and the ability to prioritise work for self and others.
• Ability to communicate in a manner which is easily understood and tailored to meet the needs of the audience.

What will you be doing?

• Providing efficient and effective administrative support across a variety of business activities.
• Managing your own workload and resolving queries independently, using your initiative and judgement.
• Working on own initiative, proactively resolving problems, and regularly exploring new ways to provide services more effectively.
• Leading on simple process reviews and contributing to more complex projects.
• Maintaining up-to‑date knowledge of systems, processes, and standards.
• General administrative support, responding to ad‑hoc requests and ensuring tasks are completed efficiently and accurately.
• Deliver efficient administrative support for the Food Registration process, ensuring tasks are completed accurately and in a timely manner.
• Collaborate closely with Trading Standards Officers, maintaining clear communication and supporting their operational needs.
• Specific individual and shared targets and objectives are defined annually within the performance management framework.

Why join us?

• You’ll be part of a supportive and forward‑thinking team that values diversity, innovation, and professional development. We are committed to creating an inclusive workplace where everyone feels they belong and can thrive.