Project Management Officer jobs in United Kingdom

TalkTalk’s vision is to be the most recommended Wi‑Fi provider in the UK by 2028 with a growing, profitable base. Success requires that we simplify what we do, who we do it with, and reduce the cost of how we do it.

TalkTalk is the uncomplicated way to get excellent in‑home Wi‑Fi coverage. We stand out from the crowd by offering intelligent but simple products that work perfectly first time, without fuss or incomprehensible jargon. For any help, our customer service is the best in the industry.

Our aim is to deliver simplified and customer‑delighting Wi‑Fi products and a more digital customer and employee experience. This is enabled by a technology platform that leverages data to drive innovation, decision‑making, and automation, ultimately providing a more cost‑efficient service for our customers.

The Senior Product Manager – Connectivity & Telephony will lead the extension, enhancement and management of TalkTalk’s connectivity and telephony portfolio, and make a success of our strategic partnership with PXC. This role ensures the delivery of outstanding, customer‑centric products and services that support TalkTalk’s vision and growth ambitions. The postholder will champion innovation and operational excellence, ensuring TalkTalk and its partners remain competitive in a fast‑evolving market.

• Be seen as the go‑to subject matter expert on all our connectivity and telephony products and services
• Have a thorough knowledge of our connectivity and telephony cost models and P&L
• Act as a key PXC interface, ensuring that a positive partner and customer tension is evident in the relationship
• Work with PXC to onboard, understand and homogenise our AltNet services
• Be aware of & understand current and upcoming regulatory imperatives and ensure the required development activities are justified, scheduled and delivered accordingly
• Take responsibility for ensuring the GPL process is compliant and understood across the business and outcomes optimised.
• Ensure non‑standard processes like tech migrations etc. are fit for purpose and ready to support commercial initiatives and technology obsolescence programmes
• Develop and execute the product strategy for connectivity and telephony, with an emphasis on partnership‑driven initiatives with PXC.
• Be a vulnerable customer champion and ensure our connectivity and telephony solutions meet the cohorts needs
• Work hand in hand with the senior CPE product manager to align roadmaps and ensure the best possible customer experience
• Deliver product enhancements and new speeds, ensuring all our services are simple, reliable, and aligned with customer needs.
• Manage the product lifecycle, including market analysis, requirements definition, roadmap planning and performance tracking through to end of life.
• Collaborate closely with internal stakeholders (Connectivity & retention squads, Commercial, Marketing, CX, Ops etc.) and external partners (notably PXC, OR and AltNets) to drive product improvements and enhancements
• Use data‑driven insights to inform decision‑making, prioritise initiatives, and measure product success against key business metrics.
• Advocate for the customer voice in all product decisions, ensuring a seamless and delightful experience across connectivity and telephony services.
• Represent TalkTalk in partner‑facing forums, building strong relationships and ensuring mutually beneficial outcomes.

• Deep understanding of the telecoms sector, particularly connectivity (broadband, Wi‑Fi) and telephony products.
• Familiarity with product management methodologies, agile delivery, and end‑to‑end product lifecycle.
• Awareness of partner management approaches and commercial frameworks.

• Strong leadership and stakeholder management skills, able to influence at all levels internally and externally.
• Excellent analytical and problem‑solving abilities, with a data‑led approach to prioritisation and decision‑making.
• Effective communicator, able to convey complex ideas simply and build consensus.
• Project delivery expertise, with a track record of managing multiple priorities in a fast‑paced environment.

• Significant experience (typically 5+ years) in product management within telecoms or technology sectors.
• Proven record of delivering successful products in partnership‑driven settings.
• Exposure to managing third‑party partner relationships, ideally in a strategic context.
• Existing knowledge of PXC structure and relationships within PXC would be beneficial.

• Embraces TalkTalk’s values of simplicity, customer focus and innovation.
• Collaborative, open‑minded and proactive in driving positive change.
• Committed to delivering outstanding results for customers and the business.

As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.

We’re not your traditional 9‑5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home or prefer a bit of both – let’s make it work.

• Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection
• Collaborative office spaces designed for creative thinking and innovation
• Free on‑site parking at our offices
• Generous holiday package – 25 days annual leave, 3 wellbeing days and your birthday off (plus the option to buy up to 10 more days!)
• Private healthcare for all employees
• Competitive pension scheme and performance‑related bonus opportunities
• Free broadband for all employees
• Life event gifts – celebrating milestones like marriages and births
• Inclusive employee networks – open to all, supporting peer connection and thought‑provoking conversations
• Salary sacrifice scheme – save on dental, gym and more
• Big retail and leisure discounts
• 3 paid volunteering days a year – because making a difference matters to us too