Practice Manager jobs in United Kingdom
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Hervis Sport - und Modegesellschaft m.b.H.
AMS Europe Delivery and Incident Manager (UK)
Avaloq
Client Engagement and Support Manager
Job summary
A rapidly expanding financial technology provider is seeking a Client Engagement & Support Manager to lead their Application Support Analysts and IT Operations team. This role balances operational leadership and client engagement, requiring 7-10 years of experience, including managing application support teams. Key responsibilities include ensuring service excellence, managing escalations, and driving operational improvements. Location is London with hybrid working options and a competitive salary ranging from £60,000 to £70,000 plus bonus and benefits.
Benefits
Qualifications
- 7-10 years of experience in client-facing leadership roles.
- 3+ years in managing application/technical support teams.
- Expertise in stakeholder management.
Responsibilities
- Lead application support and IT operations teams.
- Oversee client communications and service level agreements.
- Manage system upgrades and performance optimization.
Skills
Tools
Client Engagement & Support Manager - Financial Technology - London / Hybrid
(Key skills: Client Engagement, Application Support, IT Operations, SLA Management, Stakeholder Management, Escalation Handling, Service Delivery, Relationship Management, JIRA, Wealth Management Technology, Digital Marketing Support, Team Leadership)
Are you a client-focused leader who thrives on building trusted relationships, ensuring service excellence, and leading high-performing teams? Do you want to work at the heart of a business serving some of the most respected names in the investment and wealth management sector? This role offers the perfect balance of operational leadership, client-facing engagement, and technical oversight.
Our client, a rapidly expanding financial technology provider, is seeking a Client Engagement & Support Manager to lead their Application Support Analysts and IT Operations team.This is a pivotal role responsible for maintaining exceptional service levels, overseeing client communications, and ensuring smooth delivery of both support and operational functions.
In this role, you'll act as the key liaison between clients and internal teams, managing escalations, providing regular service updates, and ensuring SLAs are consistently met.You will oversee ticket management and resolution workflows, lead service performance reviews, and champion client needs within the organisation.With a strong understanding of the platform's features, architecture, and core use cases, you'll be able to translate technical details into clear, client-friendly updates, enabling clients to effectively communicate with their own stakeholders.
Your remit will also include managing IT operational responsibilities such as system upgrades, patching schedules, uptime monitoring, database management, and performance optimisation.You'll ensure high availability and reliability for all client environments, while also driving improvements to operational processes, runbooks, and service documentation.
The role will see you leading both UK-based and international teams, managing resources across time zones, and facilitating effective communication between support, development, QA, and IT.You'll use tools like JIRA to produce and present analytics on service performance, ticket trends, and SLA compliance—helping identify opportunities for improvement and future product enhancements.
To succeed, you will bring 7-10 years of experience, including at least three years in a client-facing leadership role and two or more years managing application support or technical support teams.You will have exceptional stakeholder management skills, experience with service delivery in a technology environment, and the confidence to present in client service reviews.Knowledge of the investment or wealth management sector will be highly beneficial.
This is an excellent opportunity to join a forward-thinking technology business where your leadership will directly influence client satisfaction, operational performance, and product success.
Location: London, UK / Hybrid working
Salary: £60,000 - £70,000 + Bonus + Benefits
Applicants must have the right to work in the UK.
NOIRUKTECHREC
NOIRUKREC
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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