AMS Europe Delivery and Incident Manager (UK)

Avaloq; City of Edinburgh; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading wealth management technology company in Scotland is seeking an experienced professional to oversee service quality and coordinate incidents. The ideal candidate has a strong track record in IT roles, a technical degree, and fluency in English, with a bonus for knowledge of Avaloq Core. Flexibility and a collaborative environment are key components of this role.

Qualifications

• Strong proven track record of working in a similar role.
• Technical degree in IT or business related area.
• Good understanding of IT processes.
• Show initiative and come up with fresh ideas.

Responsibilities

• Release scoping and act as gatekeeper for management release.
• SPOC operational steering for vendors and third parties.
• Coordinating major incident management (+CIM).
• Service quality monitoring and escalation.
• Client specific management reporting.
• Coordination of transformation projects.

Skills

Strong proven track record

Good understanding of IT processes

Fluency in English

Show initiative

Education

Technical degree in IT or business

Tools

ITIL certification

Job description

Company Description

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Job Description

What will you do?

• Release scoping and act as gatekeeper for management release
• SPOC operational steering for vendors and third parties
• Coordinating major incident management (+CIM) and root-cause analysis (incl. problem report) and client announcements.
• Service quality monitoring and escalation including problem management
• Client specific management reporting
• Coordination of transformation projects

Qualifications

• Strong proven track record of working in a similar role.
• Technical degree in IT or business related area
• Good understanding of IT processes
• Show initiativeand come-up with fresh ideas to further improve our service delivery quality
• Fluency in English

It would be a real bonus if you have:

• Knowledge of Avaloq Core & Front Platform
• ITIL certification
• German language skills

Additional Information

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.

#LI-Hybrid