Operations Head à Grande-Bretagne

Operations Manager – for PSP’s (Payments Service providers) 12 months+ contract Hybrid (flexible London office)

Working in my clients team that specialises in dealing with PSP’s (Payments service Providers). My client are looking for a payments Operations Consultant with strong PSP understanding.

You’re role will be to understand and map the PSP ecosystem. To suit you’ll need a good understand of payments from a technical perspective, good understanding of how PSP’s and merchant connect as well as good understanding of payment operations.

Must have excellent communication skills.

In more detail will be responsible for understanding and managing the technical payment ecosystem of clients merchant relationships and the various parties involved.

The role holder is accountable in supporting the PSP operational relationship for) clients by providing excellent client management & technical support for resolving issues uncovered.

The ideal contractor has a technical mindset, extended product knowledge, is customer-centre, and can lead technical acceptance remediation projects.

• Day to day you will:
• Support the operational relationships with key Payment Services Providers (PSPs) parties within International Markets.
• Understand the payment ecosystem from merchant to PSP to acquirer for key priority industry verticals, such as travel, hospitality and F&B.
• Support the adoption of network policy to support the delivery of the PSP strategy
• Work closely with the internal business partners, other client servicing teams and stakeholders, including senior leadership.
• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

• Build and develop the relationships between the company key Payment Services Providers (PSPs)
• Create and manage the ecosystem maps for the key PSP entities
• Provide inputs to the portal development and network policy updates to optimize our PSP operational relationships
• Disciplined on effective project, operations and relationship management and can manage different stakeholders, including Cross-Functional & Leadership teams
• Takes a problem-solving mindset through the daily operations and lead process improvement opportunities that arise
• Works with vendors and external partners to ensure delivery of the best quality services to company
• Leverage knowledge in international payment network systems, technical and operational knowledge in authorization and clearing/settlement processes will be strongly desirable
• Produce reporting and dashboards for tracking and analytics.
• Proactively find gaps in the acceptance ecosystem by analyzing data is accountable for any remediation plans.
• Support the day-to-day client interactions including handling escalated operational queries, liaising with internal and customer technical support teams to resolve issues.
• Manages technical communications with client’s technical team, project team, client servicing teams and senior executives.
• Provides verbal and written communication regarding issues/incidents impacting the company & Client in a timely manner, providing recommendations & thoughts on possible ways forward
• Self-motivated, demonstrated ability to work & lead deliverables independently with little direct supervision and flexible with working hours
• Ensure PSP processes/projects are well documented.

• Experience in modern Payment Technology, Payment Gateways, Payment Service Provider or similar payment ecosystems from an operational perspective
• Good knowledge of MS office package e.g. PowerPoint, Excel, Word, etc… with experience in drafting and delivering presentations to peers and senior management
• Natural relationship builder, able to proficiently set and maintain great relationships with a portfolio of clients and multiple internal stakeholders

• Strong project management/client facing implementation skills
• Understanding of payments ecosystem

(account manager, payment service provider, PSP Operational Support, London, Hybrid)