Operations Executive

CBC Recruitment Solutions; City Of London; Hybrid; GBP 36,000 - 40,000; Full time

Job summary

A leading financial institution based in London is seeking an Operations Executive to provide vital administrative support for customer service and live agreements. This hybrid role involves responsibilities such as onboarding processes, bank reconciliations, and ensuring compliance with established controls. Ideal candidates should possess strong organizational skills and experience in administrative support. A competitive salary of £36,000 to £40,000 plus bonus and benefits is offered.

Qualifications

• Experience in administrative support and customer service.
• Ability to handle customer inquiries and perform bank reconciliations.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide administrative support for live agreements and customer services.
• Assist in the broker management process and maintain key controls.
• Perform bank reconciliations and ensure accuracy in end-of-lease activity.

Job description

Overview

Operations Executive

London (hybrid working)

£36,000 to £40,000 plus bonus and benefits

Our client is an award winning bank providing a broad range of products to their customers. Well established and based in central London they are looking to recruit an Operations Executive to join their growing team.

Responsibilities

• The successful Operations Executive will be responsible for providing administrative support of live agreements and general administrative Customer Services and In-life Operations duties.
• You will also be responsible for administrative support for broker management process including on boarding and regular reviews.
• Provide all customers with a welcome pack following the on boarding process.
• Ensure all AF contracts are scanned.
• Provide administrative support within the Customer Services team including calculating settlement figures, dealing with customer enquiries and updating customer details.
• To perform bank reconciliations and post receipts correctly to the appropriate agreement.
• To ensure that all end of lease activity is performed accurately.
• Ensure all Key controls are adhered to including working within the current signature list, clear desk policy, completing compliance training within deadlines. Logging customer complaints.
• Challenge relevance of established business practices and display a solutions focused attitude to all problems faced.
• Ensure all welcome packs are completed and mailed within 2 weeks hours of receipt of activation of agreement.
• General file maintenance and updating Banks accounting system and information databases to enable the production of good quality management information and reporting.
• Assisting the operations team with any administrative support as required.

In the first instance please send your CV in confidence to Lucy Davies at [e-mail].