Operations Manager

EA First Compass House; City Of London; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading grocery retailer based in Dagenham is seeking an experienced Operations Manager to oversee operations in a fast-paced environment. The ideal candidate will have a solid track record in operational leadership, effective team management, and experience in the Food or Grocery sector. This role offers a salary range of £50,000 - £60,000 along with benefits, and is a permanent position.

Benefits

Benefits package

Qualifications

• Solid track record in operational leadership within dynamic environments.
• Hands-on experience managing teams with coaching and mentoring abilities.
• Experience in Food, Drinks, or Grocery environments.

Responsibilities

• Oversee daily operations and ensure smooth performance across functions.
• Lead and coach team of shift leaders for operational excellence.
• Promote health and safety and drive continuous improvement.

Skills

Operational leadership

Team management

Communication skills

Problem-solving

Adaptability

Job description

Overview

• Leading Grocery Retailer based in Dagenham
• Looking for an experienced Operations Manager to manage a fast paced, highly pressurised operation in Dagenham.

My client is a leading Grocery Retailer based in Dagenham and they're looking for an experienced Operations Manager to lead a fast paced, highly pressurised operation in Dagenham.

The Operations Manager will be responsible for overseeing warehouse and production operations within the Dagenham distribution centre.

Key Responsibilities

Reporting directly to the General Manager, you will oversee the daily operations of the site, ensuring smooth performance across all functions while delivering exceptional service to customers. You'll be responsible for achieving and surpassing objectives in safety, quality, financial outcomes, and on-time delivery.

A key part of the role is leading and coaching a team of shift leaders, equipping them with the skills, resources, and guidance needed to manage their teams effectively and achieve operational excellence.

You'll champion health and safety, drive continuous improvement, and actively promote employee engagement. By cultivating a high-performing, positive workplace culture, you'll not only deliver strong business results but also support the growth and development of future leaders.

Your accountability will include meeting customer KPIs consistently, enhancing efficiency through proactive planning, audits, and reporting, and collaborating closely with the planning team to align demand with logistical capabilities.

In addition, you'll strengthen customer partnerships by providing reliable, high-quality service and ensuring strict adherence to company policies, procedures, and industry regulations. This role is an excellent fit for an experienced operations manager who thrives in dynamic environments, is passionate about people development, and is driven to deliver outstanding results.

Requirements / Qualifications

We're looking for someone with a solid track record in operational leadership, ideally gained within a dynamic, multi-channel 3PL environment. You'll have hands-on experience managing teams, with a natural ability to coach, mentor, and bring out the best in others. Confident in making sound decisions, you'll also be comfortable building strong relationships and working effectively with colleagues across all levels of the business.

Success in this role will require excellent communication skills, adaptability, and a proactive mindset. You'll be someone who thrives in fast-moving, people-centric settings, with the drive and resilience to navigate challenges while staying focused on results.

Experience of working within a Food, Drinks or Grocery environment is essential.

Salary: £50,000 - £60,000 + benefits

EA First Ltd are acting as an Employment Agency for this permanent vacancy.