Operations Analyst jobs in United Kingdom

The Care (Flex Force) Co-ordinator will provide HC-One homes with support and guidance in relation to accessing Flex Force resource and act as first point of contact for any queries.

You will co-ordinate Flex Force colleagues to cover available shifts within the Care Homes, acting as a point of escalation for Flex Force colleagues who are unable to attend shift, supporting to confirm Flex Force colleagues have attended shift, managing annual leave and ensuring Flex Force colleagues are fulfilling their contracted hours.

Working closely with Care Homes to reduce their reliance on agency, you will answer day to day queries for Flex Force colleagues and on a voluntary basis, work as part of an on-call team to offer out of hours support to Care Homes and Flex Force colleagues.

Please note this is a 12 month fixed term contract working 37.5 hours per week, Monday to Friday. This is a hybrid role, with a mixture of working from home and from our support centre in Darlington.

Ideally you will have experience of Deputy or Resource Link systems and will understand the social care workforce, Care Homes structure and difficulty in ensuring Care Homes are being staffed safely.

With strong communication skills, you will be able to develop strong working relationships with key stakeholders, promote a strong service delivery ethos and contribute to continuous improvement processes.

Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.

HC-One offers professional residential, nursing and specialist dementia care for older people. We aim to be the first choice care home in each community for Residents and Colleagues; we will achieve this mission through providing the kindest possible care to Residents in over 280 care homes across the United Kingdom.

We are very proud of our outstanding team at HC-One. They are caring, warm-hearted and professional people who have a clear understanding of our Residents individual needs, choices and wishes.

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family.

Complimenting your salary, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:

• Award-winning learning and development
• 25 days annual leave
• An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
• GP online - providing around the clock GP consultation via an interactive app - available to you and your children under 16
• Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
• Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues

We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one