Operations Analyst jobs in United Kingdom

Senior Data Product Owner – Wealth

Salary: National - £80,000-£110,000 / London - £100,000-£120,000

We are excited to be recruiting for a Senior Data Product Owner to join us within the Chief Information Office (CIO) – Investments, Wealth and Retirement (IWR) team to work on delivering of new customer journeys, driving continuous improvement and focusing overall on delivering best customer experience for our Wealth business (individual and corporate entities) that underpin digital, operational, marketing and analytical use cases!

Whilst working in CIO, the Data Product Owner for Wealth is pivotal to the business area and will act as the key liaison between the business, data and delivery teams, ensuring alignment on business objectives, technical requirements, and customer experience. This role requires a skilled data and change practitioner with a proven track record in crafting product roadmaps that promote growth.

A bit about the job:

The position holder is responsible for supporting our business by developing new customer journeys, utilising data to understand customer needs, translating business vision into actionable requirements and solutions, and continuously improving our end-to-end customer journeys underpinned by the Salesforce CRM platform. This will include defining and communicating product vision and strategy for the Wealth business, ensuring alignment with overall business objectives, whilst maintaining a clearly defined, prioritized roadmap aligned with customer needs, business goals, technical feasibility, and overall strategy.

The successful individual will be a partner to our business and technology teams to support decisions on priorities that lead to efficient deliveries that maximise value and communicating clear recommendations and action plans to collaborators. You will be responsible for driving user experience and end-user journeys, ensuring alignment on expected outcomes and standards.

This role will provide day-to-day oversight and support to project and persistent teams to remove blockers and impediments as appropriate, translate business requirements into detailed user stories and acceptance criteria for the development team, and coordinate the end-to-end project lifecycle, from feasibility studies and requirement analysis to implementation and post-launch support.

Skills and experience we’re looking for:

• Proven experience of utilising Data to enhance customer experience within a Wealth environment is essential. Understanding of data principles for operational, regulatory, and strategic progress using data to influence decision making.
• Experience of delivering change to Salesforce CRM (or similar) is highly desirable.
• Proactive in delivering change with empowerment and business acumen. Good understanding and experience in using Agile methodologies.
• Ability to collaborate with diverse stakeholders. Excellent communication skills to partner with IT and business colleagues.
• Expertise in solving business problems through data-led technology solutions.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £80,000 - £120,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 12% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Alannah Burgess a call on 07391381173 or send an email to alannah.burgess1@aviva.com.