Network jobs in Deutschland

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London, United Kingdom

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e3690855c54b

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22.06.2025

06.08.2025

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The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share, and control their financial data to make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control, convenience, and privacy.

Job Summary:

As a Technical Client Service Associate in the front office team, you will play a pivotal role in delivering exceptional front-line support services to Neovest customers via email and phone. Support involves technical and business-related issues, requiring effective communication with technical resources (DBA, developers) and business resources (Traders, Business Analysts, Compliance Officers, Trade Support). You should possess the ability to diagnose, troubleshoot, communicate effectively, and escalate issues appropriately.

Job responsibilities:

• Research, diagnose, troubleshoot, and resolve customer issues related to application use and configuration.
• Provide prompt and accurate responses within SLAs based on customer service levels.
• Prioritize customer incidents and manage multiple issues simultaneously.
• Use Jira/Confluence for incident management, including updates, escalations, and resolutions.
• Communicate with various client and firm management levels verbally and in writing.
• Report software issues to Product Development, including issue replication when possible.
• Identify workarounds for bugs and issues, and contribute to Knowledge Base.
• Understand and address client's business needs beyond immediate requirements.
• Analyze data to identify underlying principles and facts.
• Manage tasks effectively, address complex database issues, and implement solutions promptly.

Required qualifications, capabilities, and skills:

• Bachelor’s degree or equivalent with at least 3+ years in financial services/software support.
• Ambitious, self-driven, and able to thrive in a fast-paced environment.
• Excellent English language skills (oral and written).
• Strong risk assessment, problem-solving, and troubleshooting skills.
• Application knowledge related to financial industry, including buy-side trading applications, protocols, and interfacing applications (OMS, EMS, FIX).
• Knowledge of IT infrastructure, Windows OS, SQL Server Management Studio, and ability to develop complex SQL queries.
• Understanding of network and domain architecture, trading/portfolio management, and trade operations implications.
• Flexibility, good judgment, and decision-making skills in limited or extreme conditions.
• Critical thinking skills for analyzing solutions and problems under pressure.
• Team-oriented attitude with confidence and humility.
• Creative thinking for developing new applications, ideas, and systems.

Preferred qualifications:

• Exposure to programming languages such as C++, VB, C#, .NET.