Medical Receptionist jobs in United Kingdom

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To be able to cover as and when required, with flexibility to cover annual and sickness leave is essential.

PLEASE NOTE: Due to high volumes of applications we may close this Job advert earlier than the advertised closing date. Previous applicants need not apply.

Job Responsibilities:

Administration

• To have a thorough knowledge of all Practice procedures.
• To work in accordance with written protocols.
• Scanning post in medical records.
• Email and photocopy as requested.

Reception

• Receiving patients consulting with members of the Practice team.
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception positions as necessary.

Appointments

• Process appointment requests for today and future appointments from patients by telephone and in person.
• Deal with visits requests.

Computer

• Registrations of new patients, computer data entry and medical records.
• Process patients change of address, computer data and medical records (have knowledge of Practice area).
• Process repeat prescription requests in accordance with Practice guidelines.
• Electronic Prescribing Service.

Telephone

• Have working knowledge of the telephone system, during and after hours.

Other Tasks

• Clear rooms after surgeries.
• Ensure building security; have thorough knowledge of doors/windows/alarm.
• Make coffee/tea for doctors.
• Any other tasks allocated by managers.

The surgery has very helpful and friendly staff. We all work to help each other as a team to ensure the best possible care for our patients.

The practice is Covid safe, ensuring patients practice hand cleanliness when visiting. The surgery is very well maintained inside and out. The surgery has adequate parking for patients and staff. CQC rated good at practice.

Administration

• To have a thorough knowledge of all Practice procedures.
• To work in accordance with written protocols.
• Scanning post in medical records.
• Fax and photocopy as requested.

Reception

• Receiving patients consulting with members of Practice team.
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception positions as necessary.

Appointments

• Process appointment requests for today and future appointments from patients by telephone and in person.
• Deal with visits requests.

Computer

• Registrations of new patients, computer data entry and medical records.
• Process patients change of address, computer data and medical records (have knowledge of Practice area).
• Process repeat prescription requests in accordance with Practice guidelines.
• Electronic Prescribing Service.

Telephone

• Have working knowledge of the telephone system, during and after hours.

Other Tasks

• Ensure building security; have thorough knowledge of doors/windows/alarm.
• Any other tasks allocated by managers.

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise people's needs for alternative methods of communication and respond accordingly.

The post-holder will:

• Apply Practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

• GCSE grade A to C in English and Maths.
• IT literate.
• Flexible approach to working hours.
• EMIS web knowledge.
• Previous experience in general practice desirable but not essential.

• Must have reception experience, preferably in a GP practice setting.
• Experience of working with the public.
• Team player.
• Experience working within GP setting or Hospital setting.