Medical Receptionist & Patient Services

Kettering General Hospital NHS Foundation Trust; Corby; On-site; GBP 10,000 - 40,000; Full time

Job description

Overview

Join our team at the brand‑new Community Diagnostic Centre (CDC), where we are dedicated to delivering top‑quality diagnostic services to the local community. This modern facility offers a welcoming, efficient, and patient‑centred environment for everyone who walks through its doors.

Responsibilities

• Meet and greet patients and visitors to the CDC and deal with enquiries efficiently and courteously, providing a caring, considerate and helpful service.
• Maintain the clinics; attendance, capture of the 18‑week pathway codes, discharge and cashing up of the clinic.
• Communicate with the patient regarding demographics and other personal details to ensure that the patient administration system and case note documentation is immediately updated.
• Work closely with the nursing staff, announcing visitors and patients to staff and inform patients with regard to any clinic delays.
• Answer telephone queries, take messages and direct where appropriate; provide assistance directing visitors to the appropriate locations.
• Book outpatients follow‑up appointments as required by the clinician ensuring that the clinic capacity is adhered to and overbook when authorised.
• Overbook on the clinician’s instructions only and copy authorisation to the Outpatient Administration Team.
• Participate in training/induction of new staff.

Work Schedule

The CDC operates 7 days a week from 8 am to 8 pm. The successful candidate will work on a rota that includes early/late shifts, weekend and bank holidays coverage.

About the Trust

Kettering General Hospital NHS Foundation Trust has entered a Group Model with Northampton General Hospital NHS Trust, forming University Hospitals of Northamptonshire (UHN). Work may be required across both sites depending on service needs.

Our Excellence Values:
Compassion, Accountability, Respect, Integrity, Courage.

Equality and Diversity

UHN encourages applications from people who identify from all protected groups. We are an equal opportunities employer and welcome applications from people of diverse backgrounds, including BAME, disabled, LGBTQ+ and the Armed Forces community.

Application Process

Applications will be transferred to the TRAC system. By completing an application you authorise the transfer of your data. Correspondence regarding your application will be sent via your TRAC account.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if they indicate a wish to be considered under the Guaranteed Interview Scheme. Request a reasonable adjustment at any stage of the recruitment process.

Appointments will be made on merit.

Disclosure Barring Service (DBS) check is required; the cost is £49.50, paid by the candidate before the first salary. From 1st February 2019 all new starters to the Trust must join the DBS update service (£16 per year) to avoid further charges.

New employees are subject to a six‑month probationary period.

Safeguarding is everyone's business. KGH considers safeguarding a priority among its staff and values.