Medical Receptionist

Dr Mirza & Partners; Bolton; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local medical practice in Bolton is looking for 2 part-time Medical Receptionists to join their team. Responsibilities include managing the appointment system, assisting patients, and ensuring a tidy reception area. Candidates should possess excellent communication skills, good organisational abilities, and must be able to multi-task in a busy environment. Flexibility is required, and while a background in Primary Care is desirable, it is not essential as training will be provided.

Qualifications

• Must be able to work in a busy environment.
• A background in Primary Care or NHS administration is desirable.
• Flexibility to cover shifts between specified hours.

Responsibilities

• Manage the appointment system and patient flow.
• Handle queries and requests from patients.
• Assist with processing repeat prescription requests.
• Ensure reception and waiting areas are tidy.

Skills

Excellent communication skills

Good organisational skills

Ability to multi-task

Enthusiasm

Hard-working

Job description

Dr Mirza & Partners has a vacancy for 2 part-time Medical Receptionists, to replace a full-time staff member who is leaving for pastures new. We are looking for someone who is enthusiastic, highlymotivated with excellent organisation skills to join our friendly, forward-thinking team.

We have 2 part time Receptionist positions at 20 hours and 18 hours per week. The 20-hour post will work Mon, Tues, Thurs 1.30-6.30pm & Fri 1-6pm and the 18-hour post will work Mon, Wed, Thurs & Fri 8am-12.30pm (flexibility will be required to cover shifts between the hours 8am-6.30pm).

This advert may be withdrawn earlier than the closing date, should we receive a sufficient number of applications.

Main duties of the job

Our ideal applicant is enthusiastic,hard-working, and must be able to demonstrate excellent communication skills.You will possess good organisational skills and be able to multi-task in a verybusy environment. A background in Primary Care or NHS administration isdesirable though not essential as training and support will be available forthe right candidate.

About us

A GMS practice based in Bolton within a purposebuilt (NHS Owned) property.

The practice team comprises of GPs, Physician Associates, Nursing team, PCN Workforce ARRS staff and a supportive admin/management team.

Our practice is proud to be a regular high QOFachiever, who has also been rated overall Good by CQC.

Registered a list size of 7200 patients and ourclinical system is SystmOne TPP.

We are a training practice working with Speciality Training doctors and medical students from University of Manchester and Kings College London.

Our practice location benefits from being close tomotorway network with onsite parking.

Job responsibilities

Main Responsibilities:

Reception Duties - Overview

Totake personal responsibility for ensuring that you are aware of the staff rotaincluding doctors/nurses.

Tokeep up to date with changes by examining Tasks and Notifications

Ensurethe efficiency of the appointment system and monitor flow of patients intoconsulting rooms and treatment rooms.

Ensurethat patients without appointments but who need urgent consultation are seenin a logical and non-disruptive manner.

Explainpractice arrangements and formal requirements to new patients and those seekingtemporary cover, ensuring procedures are completed.

Advisepatients of relevant charges for private services, accept payment and issuereceipt (if required) for the same. Maintain petty cash records.

Respondto all queries and requests for assistance from patients and any othervisitors.

Enterrequests for home visits onto the visit screen according to practiceprocedures. Refer to the duty Doctor if necessary.

Assistwith processing repeat prescription requests when required.

Checkall sample bottles contain patient names and envelopes are sealed.

Actionrequests for ambulance transportation.

Ensurereception and waiting areas are kept neat and tidy.

Management of appointment system

Beable to demonstrate the ability to use the practice computer appointmentssystem in the following way:

Ensure total familiarity with the appointmentsystem.

Always offer the next available appointment withthe preferred Doctor or the next available appointment.

Monitor effectiveness of the system and reportany problems.

Making routine appointments with doctors, nursesand clinicians.

Be aware of the various range of services thepractice provides and have the ability to make the appropriate appointment.

Cancelling appointments.

Checking patients in on arrival at the surgery.

Ensuring the doctors/nurses aware of patientswith special needs e.g. deaf or blind

Being able to direct patients to the appropriatehealth care professional for telephone triage and log the patients requestonto the computer appointment system recording information as per practiceprotocol.

For all appointment requests ensure thatpatients records are made available to the appropriate health care professionalif necessary.

Dealing with Requests for Home Visits

To be able to demonstrate how homevisits are dealt with:

Accurately record request for home visit ontothe computer system as per practice policy.

Extracting patients notes from the filingsystem with a home visit computer print out.

Bringing any emergencies