Medical Receptionist

Firdale Medical Centre; Northwich; On-site; GBP 20,000 - 25,000; Part time

Job summary

A GP practice in Northwich is seeking a part-time medical receptionist to cover maternity leave. The role involves greeting patients, managing appointments, and ensuring effective communication between staff and patients. Ideal candidates will have strong organizational skills, technical proficiency in healthcare software, and excellent customer service abilities. Join a supportive team dedicated to providing high-quality care for over 11,500 patients. This position requires attention to detail in a fast-paced environment.

Qualifications

• Strong communication skills for dealing with patients and families.
• Ability to manage multiple tasks efficiently.
• Familiarity with digital tools and healthcare software.

Responsibilities

• Greet and direct patients as the primary contact.
• Book and manage patient appointments.
• Handle clerical tasks, including filing and maintaining records.
• Liaise with clinical staff, patients, and external agencies.
• Provide excellent customer service in a fast-paced environment.

Skills

Excellent communication and interpersonal skills

Organizational skills

Familiarity with healthcare software

Job description

An opportunity has arisen for a part time medical receptionist to join our friendly and hardworking GP practice to cover maternity leave.

GP Receptionist plays a crucial role in managing patient interaction and administrative taks within a general practice setting, ensuring smooth operations and high-quality patient care

Main duties of the job

Patient Interaction: GP receptionists are often the firstpoint of contact for patients. They greet and assist patients, manage patientregistrations, and handle appointment bookings.

Administrative Duties: They are responsible for maintainingaccurate patient records, managing correspondence, and overseeing thepractice's appointment system. This includes processing requests forappointments and handling incoming phone calls.

Communication: Receptionists liaise with healthcareprofessionals, including GPs and nurses, to facilitate patient care and ensureeffective communication within the practice.

Digital Facilitation: With the increasing use of digitalservices in healthcare, GP receptionists are also involved in managing onlineappointment systems and patient portals, which requires them to adapt to newtechnologies.

About us

Firdale MedicalCentre is a member of Northwich Primary Care Network. We currently look afteralmost 11500 patients as well as mentor and support one of the local nursing homes.

The practice is led by three GP partners, and we employ 6 salaried doctors. To complete the clinical team we have two nurses, health care assistant, a pharmacist, pharmacy technician and two Musculo-skeletal (MSK) specialists.

We are also teaching practice supporting foundationand specialty doctors.

We like to think there is more to work than rolesand responsibilities and it is essential for everyone to feel a part of theteam and able to contribute to the services we provide.

Job responsibilities

A General Practice Medical Receptionist is responsible forvarious administrative and customer service tasks, including:

Greeting and directing patients: Act as the primary point ofcontact for patients, ensuring they receive the necessary information andsupport.

Appointment management: Book and manage patientappointments, ensuring smooth operations within the practice.

Administrative duties: Handle clerical tasks, includingfiling medical records and maintaining patient information.

Communication: Liaise with clinical staff, patients, andexternal agencies to ensure effective communication and support.

Customer service: Provide excellent customer service, beingpatient, empathetic, and able to handle challenging situations.

This role requires strong communication skills, attention todetail, and the ability to work under pressure in a fast-paced environment.

Person Specification

Skills Required

• Skills Required
• Customer Service: Excellent communication and interpersonal skills are essential for dealing with patients and their families in a courteous and efficient manner.
• Organizational Skills: The ability to manage multiple tasks, such as scheduling appointments and handling patient inquiries, is crucial for maintaining the practice's workflow.
• Technical Proficiency: Familiarity with healthcare software and digital tools is increasingly important as practices adopt more online services.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.