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Operations Director
Descripción de la vacante
A leading financial services organization in the UK is seeking an Operations Manager to oversee five operational areas. This role entails managing customer queries from technical support to project delivery. The ideal candidate will have strong knowledge of FCA regulations and proven experience in people management, strategy implementation, and project leadership. This position offers a competitive salary of £80,000 - £90,000 plus bonuses.
Formación
- Experience of full people management including appraisals and setting objectives.
- Strong knowledge of FCA rules and regulations.
- Experience in improving customer satisfaction through systems and training.
- Lead projects to completion, setting and meeting SLAs.
- Manage technology and 3rd party partners.
- Ownership of departmental budgets.
- Advanced Excel skills and knowledge of SQL.
- Solid grasp of technology for system enhancements.
Responsabilidades
- Develop and implement operational strategies across five areas.
- Lead the leadership team for project management and customer queries.
- Ensure all operational teams meet customer satisfaction goals.
Conocimientos
Herramientas
We are working with a leading organisation who are looking for an Operations Manager, with experience in the financial services sector to take on the leadership of 5 operational areas across the business. These teams manage all customer queries, from technical support through to project delivery.
The role will have full responsibility for developing and implementing strategies, as well as being part of the leadership team.
Required Skills And Experience
- Someone who has experience of full people management from carrying out appraisals to setting objective down to day-to-day management.
- Strong knowledge of FCA rules and regulations, this is essential.
- Someone who has experience of designing and implementing strategies, aimed at improving customer satisfaction from implementation of systems through to training.
- Full responsibility for leading projects through to completion, setting SLAs, ensuring they are met.
- Full responsibility for managing technology and other 3 rd party partners.
- Have ownership of departmental budgets.
- Advanced Excel with some knowledge of SQL and PowerBI
- Solid grasp of technology, someone who can understand systems and identify enhancements.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.
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