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A leading recruitment agency is seeking an experienced Operations Manager to facilitate compliance with ISO standards and improve processes. Located in New Malden, this full-time position offers a salary of £35,000 - £40,000 plus benefits. The ideal candidate will bring exceptional attention to detail and experience in a fast-paced SME environment. Responsibilities include developing processes, ensuring compliance, and managing client feedback. This role offers a unique opportunity to make a significant impact in a growing business.