Jobs in Swansea, Grã-Bretanha

CER Education Recruitment is seeking confident and tech-savvy individuals to provide customer service support for one of our large Professional Assessment clients during live sittings of their Simulated Consultation Exams. The exams take place 9 months of the year Jan-June, and Sept-Nov. The exam days are typically the first week of the month, from Tuesday to Friday 8am-5pm.

Working with a small helpline team in conjunction with a larger live exam team, you'll support candidates taking the exam via the bespoke platform (for which you will have comprehensive training), helping troubleshoot real-time technical issues.

• Part time support, approximately three days per month
• Provide real-time phone-based technical support to candidates using our specially designed exam platform
• Troubleshoot live issues (e.g. login errors, firewall blocks, poor connectivity, sound problems).
• Guide candidates through practical workarounds - often without access to advanced software (e.g. no remote desktop access).
• Use a structured troubleshooting guide and training, as well as your own initiative to resolve issues quickly, as exams are strictly timed and cannot be paused.

• 1st to 3rd year university students in any degree, ideally with prior experience in customer service, helpdesk or call centre environments.
• Highly confident with general tech in Windows and Mac environments.
• Strong verbal communication skills and confident phone manner.
• Calm under pressure, quick thinking, and effective at multitasking with multiple applications and conversations at once.
• Comfortable using checklists, support logs, and communicating updates clearly to both users and internal teams.

• All work is remote (you will need a reliable internet connection and quiet working environment, as well as your own Mac or Windows laptop/PC).
• A second screen is preferred, as multiple applications are used at once.
• Other opportunities may be available to assist with training candidates on using the platform before exams and providing support to examiners marking exams.
• Training and access to support documentation will be provided.

If you are interested, please submit your CV