Key Account Manager

Protec Technical; Remote; GBP 40,000 - 55,000; Full time

Job summary

A leading travel retail products organization seeks a Key Account Manager for their Customer and Crew Management department. This role, which allows for homeworking, demands a strong background in customer engagement and account management. The ideal candidate will have at least 3 years of experience in a retail or airline environment, with proven skills in stakeholder management and cross-functional collaboration. The role includes responsibilities like conducting meetings and supporting business objectives through effective stakeholder engagement.

Qualifications

• Minimum 3 years experience in a retail or airline environment.
• Minimum 3 years experience in a customer-facing role, ideally within Account Management.
• Strong experience working cross-functionally with stakeholders.

Responsibilities

• Conduct meetings and produce clear minutes.
• Manage internal and external stakeholders.
• Support business objectives delivery.

Skills

Customer engagement

Stakeholder management

Account management experience

Job description

Key Account Manager Customer & Crew Management (Permanent Position)

Homeworking

On behalf of our client, a leading travel retail products organisation, we are pleased to present a permanent opportunity for a Key Account Manager within their Customer and Crew Management department.

Experience & Skills Required

• Minimum 3 years experience in a retail or airline environment.
• Minimum 3 years experience in a customer-facing role, ideally within Account Management.
• Strong experience working cross-functionally and engaging with stakeholders at all levels.
• Proven ability to conduct meetings, produce clear and concise minutes, and follow up on actions.
• Demonstrated internal and external stakeholder management to support delivery of business objectives.

Desirable

• Knowledge of airline operations, particularly relating to inflight retail, would be a strong advantage.

Additional Requirements

• Ability and willingness to travel within the UK and internationally, as required by the role.
• This is a homeworking position