Technical Claims Manager - Major and Complex Claims Loss

IPS Group Limited; Remote; GBP 50,000 - 80,000; Full time

Job summary

A property claims consultancy in the UK is looking for a Technical Claims Manager specializing in major and complex loss. This senior role requires leading technical validation on claims, managing a personal caseload, and providing technical coaching to the team. The ideal candidate should have extensive experience in property claims, strong technical understanding, and excellent communication skills. This position offers a competitive salary and flexible working arrangements.

Qualifications

• Extensive experience handling domestic and commercial property claims including major and complex loss.
• Strong technical understanding of liability decisions and causation analysis.
• Proven background in loss adjusting or complex technical claims handling.

Responsibilities

• Lead technical validation on major and complex losses.
• Manage a personal caseload of complex property claims from instruction to conclusion.
• Provide technical coaching to support team capability.

Skills

Technical understanding of policy coverage

Analytical skills

Negotiation skills

Communication skills

Education

Dip CILA or Dip CII

Job description

Technical Claims Manager – Major & Complex Loss

Remote

£50,000 - £80,000

A senior technical opportunity for an experienced property claims professional to act as the central point of expertise for complex decision‑making, technical governance, and high‑value loss management. This role focuses on ensuring the accuracy, defensibility, and consistency of technical outcomes across domestic and commercial property claims.

Key Responsibilities

• Lead technical validation on major and complex losses, ensuring clarity on coverage, liability, causation, and quantum.
• Set, review and approve reserves on high‑value or contentious cases.
• Manage a personal caseload of complex property claims from instruction through to conclusion.
• Review surveyor and contractor reports, challenging scopes and repair strategies where required.
• Undertake occasional site visits to support decision‑making and technical validation.
• Act as the primary technical referral point for surveyors and claims handlers.
• Conduct technical file reviews and audits, providing recommendations to strengthen quality and consistency.
• Deliver technical coaching and development sessions to support capability across the wider team.
• Engage with stakeholders—including insurers, brokers and suppliers—on technical matters and reporting.
• Support leadership with technical insights, risk trends and management information.

Experience & Requirements

• Extensive experience handling domestic and commercial property claims, including major and complex loss.
• Strong technical understanding of policy coverage, liability decisions, causation analysis and quantum assessment.
• Proven background in loss adjusting or complex technical claims handling.
• Confident reviewing scopes, estimates and repair methodologies.
• Professional qualifications such as Dip CILA or Dip CII are preferred or a commitment to continued technical development.
• Excellent communication, analytical and negotiation skills, with the ability to provide clear and authoritative technical guidance.