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Infrastructure Support Engineer
Job summary
A Managed Service Provider is seeking an Infrastructure Support Engineer to provide exceptional IT services. The role involves leading helpdesk support, troubleshooting networks, and project engineering for clients. Candidates should have strong skills in networking and firewalls, along with experience in Microsoft 365. This position offers a competitive salary, hybrid working, and various benefits including holiday entitlement and professional growth opportunities.
Benefits
Qualifications
- Strong troubleshooting skills in networking, firewalls, and Windows Server.
- Experience with Microsoft 365, Intune, and Entra ID.
- Understanding of DNS, DHCP, and routing.
Responsibilities
- Lead on Helpdesk provision and escalation point.
- Troubleshoot and configure networks and firewalls.
- Conduct technical assessments and produce reports.
Skills
Tools
Infrastructure Support Engineer - Managed Service Provider
Location: Hybrid (Home-based + weekly visits to Gloucestershire office)
Salary: Competitive + Bonus + Benefits
We're working with a high-growth Managed Service Provider who are seeking a talented Infrastructure Support Engineer to play a pivotal role in delivering best-in-class IT services to their client base. This is an opportunity to join a forward-thinking business that's redefining what “great support” looks like - combining technical excellence with a consultative, customer-first approach.
- Lead on Helpdesk provision and act as a key escalation point.
- Troubleshoot and configure networks, firewalls, and Windows Server environments.
- Deliver remote and onsite project engineering for clients.
- Conduct technical assessments and produce high-quality reports.
- Build lasting relationships with clients, becoming a trusted technical partner.
- Strong 2nd/3rd line skills across networking, firewalls (Fortinet preferred), and Windows Server.
- Hands-on experience with Microsoft 365, Intune, and Entra ID.
- Solid understanding of DNS, DHCP, IP subnetting, and routing.
- Knowledge of web filtering and email protection technologies.
- Experience in MSP or education environments (desirable, not essential).
- If you've also touched on backup tech (Acronis, Veeam), XDR/EDR platforms, or virtualisation (VMware/Hyper-V), even better.
- Competitive salary + performance bonus.
- Hybrid working with home office budget.
- 22 days holiday + bank holidays, increasing with service (plus your birthday off!).
- Electric vehicle salary sacrifice scheme.
- Company perks & wellbeing benefits.
- The freedom to innovate and a clear path for professional growth.
If you're ready to take ownership, expand your skills across cutting-edge infrastructure technologies, and become a key player in a growing MSP - we'd love to hear from you
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.