It Support jobs in United Kingdom

IT Support & Infrastructure Analyst (365 Engineer)

Location : Harrogate | Contract | Department : Technology

Are you a proactive and technically skilled IT professional with a passion for delivering exceptional support and driving continuous improvement? We’re looking for an IT Support & Infrastructure Analyst to join our dynamic team and play a key role in supporting our people, systems, and infrastructure.

As an integral part of the IT team, you’ll provide first and second‑line support (with elements of third‑line) to all Lemployees—including board members and non‑executive directors. You’ll also act as deputy to the IT Manager and contribute to the smooth running of our IT operations, infrastructure, and service delivery.

• Deliver high-quality technical support (1st / 2nd line, some 3rd line) across the organisation.
• Build trust and rapport with users at all levels through clear, friendly, and professional communication.
• Manage incidents and service requests using TOPdesk ITSM tool.
• Support onboarding, configuration, and maintenance of IT equipment (laptops, mobile devices, printers, AV).
• Maintain and support meeting room AV and collaboration tools.
• Coordinate with third‑party suppliers for troubleshooting and service delivery.
• Manage the out‑of‑hours standby rota with HostX.

• Assist in managing CISCO Meraki network hardware and Azure / Intune cloud infrastructure.
• Support key applications including Microsoft 365 , Adobe Acrobat , and Veeam SaaS Backup.
• Contribute to lifecycle planning for IT infrastructure and ensure security and reliability.

• Track and manage IT assets using CMDB tools.
• Prepare and deploy IT equipment for business needs.
• Maintain relationships with IT vendors and service providers.
• Stay up to date with emerging technologies and recommend cost‑effective solutions.

• Support the creation and enforcement of IT policies and procedures.
• Assist in managing IT projects, including digital transformation initiatives.
• Promote continuous improvement by identifying recurring issues and suggesting enhancements.

• Strong knowledge of Windows OS , Microsoft 365 , Azure , Intune , and enterprise applications.
• Understanding of networking fundamentals (TCP / IP, LAN / WAN / Wi‑Fi).
• Familiarity with cybersecurity principles and ITIL practices.
• Experience with ITSM tools , change management , and data reporting.

• Friendly, approachable, and empathetic with a strong customer service mindset.
• Excellent communication skills—able to explain technical concepts to non‑technical users.
• Strong problem‑solving, time management, and multitasking abilities.
• Detail‑oriented with a passion for continuous learning and improvement.

Sounds like you? Apply below!