IT Service Desk Apprentice

Medstrom; Diseworth; On-site; GBP 18,000 - 21,000; Full time

Job summary

A healthcare solution provider is looking for an enthusiastic IT Service Desk Apprentice to join their team. Located in Castle Donington, this role involves providing IT support and guidance to staff within the company. The ideal candidate will have a keen interest in technology, possess 5 GCSEs at grade 4 or above, and demonstrate excellent communication skills. This position is an opportunity for professional development through a Level 3 Microsoft IT Support Technician Apprenticeship, alongside an attractive starting salary and benefits.

Benefits

Contributory pension scheme

33 days annual leave

Discounts and cashback on shopping

Salary Sacrifice Schemes

Birthday treat

Employee Ownership Trust benefits

Qualifications

• GCSEs must include Maths, English, and ideally Computer Studies.
• Interest in IT equipment and technology is required.
• Flexible attitude is important for job support.

Responsibilities

• Provide 1st line support, including user and hardware/software support.
• Administer online services such as Office 365.
• Maintain accurate records for equipment and asset tracking.

Skills

Knowledge of computers

Basic knowledge of Office 365

Excellent communication skills

Drive and patience

Self-motivated

Education

Minimum 5 GCSEs at grade 4 or above

Tools

Office 365

iOS

Android

Windows

Job description

IT Service Desk Apprentice

Castle Donington, Derbyshire

About Us

Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything we do? If you're a motivated, customer-focused individual with a can‑do attitude, we want to hear from you.

You’ll fit in well with us at Medstrom, where we have disrupted the market by providing proven and well-evidenced products and services to our busy customers, helping to make a real difference to both their workload and, crucially, their patients’ outcomes.

Established in 2010, Medstrom has grown substantially by being patient-focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where we can all contribute to and share in the company’s success.

We are looking for an enthusiastic IT Service Desk Apprentice to join us at our Head Office in Castle Donington, Leicestershire / Derbyshire.

• Apprentice starting salary of £18,000
• Contributory pension scheme
• 33 days’ annual leave entitlement
• Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme
• Salary Sacrifice Schemes, including Cycle to Work
• Great training, support and mentorship
• Receive a treat on your birthday
• Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company

The Role

As an IT Service Desk Apprentice, you will be based within our small IT team, providing support and guidance to staff across the business.

You will support with :

• Providing 1st line support, including user support, hardware and software support
• Administration of online services such as Office 365
• Help to provide administration of equipment, forms and asset tracking, ensuring accurate records are maintained
• Providing end‑user support and monitoring the IT support emails and tickets raised
• Fixing / upgrading business IT hardware to include computers, phones and printers
• Mobile device support and administration of mobile devices
• Administration of servers / computers, including ensuring systems are fully patched
• Administration of anti‑virus software, ensuring that all computers are free from viruses and malware
• Setting up accounts and equipment for new employees

You will be enrolled on the Level 3 Microsoft IT Support Technician Apprenticeship.

Hours of work : 37.5 per week, Monday - Friday (approx. 8.30am - 5pm, we can try to be flexible)

About You

To join us as an IT Service Desk Apprentice, we are looking for :

• Minimum of 5 GCSEs (or equivalent) at grade 4 or above (grade C or above) in Maths, English, and ideally Computer Studies
• Knowledge of computers and an interest in IT equipment / technology
• Basic knowledge of Office 365
• Basic iOS and / or Android knowledge
• Basic Windows knowledge
• Flexible attitude with a willingness to support the business if required to accommodate planned or emergency works
• Excellent communication skills to deal with people from all areas of the business
• Drive, patience and the ability to cope under pressure
• Self‑motivated, enthusiastic and keen to learn

Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency