IT and Digital Support Officer

VanRath; Downpatrick; On-site; GBP 36,000; Full time

Job summary

A public-sector organisation is seeking an IT and Digital Support Officer in Downpatrick. The role involves supporting audio-visual services and digital communications, managing live webcasting, and providing IT support. Candidates should have at least one year of relevant experience and a Level 4 qualification. This full-time temporary role offers a salary of circa £36,000 per annum and the chance for extension to a permanent position.

Qualifications

• At least 1 year's experience in an audio-visual / IT support role.
• Willingness to travel and attend evening meetings as required.
• Full driving licence and access to transport.

Responsibilities

• Develop and support the audio-visual estate, including software and services.
• Manage and control live webcasting of meetings and events.
• Provide troubleshooting for complex IT and audio-visual faults.

Skills

Audio-visual experience

IT support

Troubleshooting

Microsoft Teams

Live streaming

Education

Level 4 qualification in Audio Visual Technology, Computing, or IT

Minimum Grade C in 4 GCSEs including English and Maths

Job description

IT and Digital Support Officer

Location: Newry and Downpatrick (with travel across the district)

Salary: Circa £36,000 per annum

36 hours per week / generally M-F 9-5

Full time temporary role for 2 months+ / opportunity for extension and move to perm.

An excellent opportunity has arisen for an experienced IT and Digital Support Officer to join a multidisciplinary IT team within a confidential public-sector organisation. The IT and Digital Support Officer will support, maintain, operate and develop IT and audio-visual services, playing a key role in live webcasting, digital communications and system integration.

This role would suit a technically skilled professional with strong audio-visual experience who enjoys working in a fast-paced, service-driven environment.

Key Responsibilities

• Develop, maintain and support the organisation's audio-visual estate, including hardware, software and services.
• Manage and control live webcasting of meetings and events, including delegate participation, agenda transitions and voting.
• Provide first-line and advanced troubleshooting for complex IT and audio-visual faults.
• Install, configure and maintain audio-visual solutions including projectors, LED screens and conference systems.
• Support the operation and production of Microsoft Teams, Teams Live Events and Teams Webinars.
• Work closely with internal stakeholders to ensure digital content aligns with organisational policy, brand and objectives.
• Patch, upgrade and secure audio-visual equipment in line with cyber security and IT policies.
• Deliver training and technical guidance to employees and elected members.
• Support the delivery of the organisation's Digital Strategy and future audio-visual developments.

Essential Criteria

• Minimum Grade C in 4 GCSEs (or equivalent), including English and Maths.
• Level 4 qualification (e.g. HNC) or higher in Audio Visual Technology, Computing, Computer Science or IT.
• At least 1 year's experience in an audio-visual / IT support role, including Live audio and video streaming/recording (multi-camera, 25+ microphones); Microsoft Teams, Teams Live Events and Teams Webinars; Design, installation and maintenance of audio-visual systems; Projector and LED screen installation and troubleshooting; Windows-based systems.
• Willingness to travel and attend evening meetings as required.
• Full driving licence and access to transport (or suitable alternative).

Desirable Criteria

• AV qualifications such as AVIXA CTS, Polycom PCVE or equivalent.
• Experience supporting MVI AudioVisual software.
• Experience supporting BOSCH conference systems.
• Event coordination, creative and design experience.

The IT and Digital Support Officer role offers a salary of circa £36,000 per annum and the opportunity to work at the forefront of digital and audio-visual service delivery. This is a fantastic opportunity for an IT and Digital Support Officer seeking a varied, impactful role with strong career development potential.

If interested, apply or get in touch with VANRATH for a confidential chat.