Junior IT Administrator - Guildford

Giggling Squid; Guildford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A growing restaurant group in Guildford is seeking a proactive Junior IT Administrator to provide first and second line support across their locations. The ideal candidate will have a strong interest in IT support and problem-solving, excellent communication skills, and a customer-first mindset. This full-time role offers extensive training and development opportunities, a competitive salary, and benefits including a 50% staff discount and 25 days of holiday. Join a dynamic IT environment and contribute to a rapidly expanding team.

Benefits

Incredible Training & Development

Competitive salary

50% staff discount

25 days holiday

Pension scheme

Weekly pay

Qualifications

• Must have a positive attitude and willingness to help.
• Basic understanding of Windows OS, Mac, and Office 365.
• Understanding of Cyber Security and basic security best practices.

Responsibilities

• Provide Service Desk & User Support.
• Support EPOS & Restaurant Systems.
• Assist with Infrastructure & Networking.
• Offer Hardware & Peripheral Support.

Skills

Strong interest in IT support and problem‑solving

Excellent communication skills

Customer‑first mindset

Ability to work independently and under pressure

Tools

Windows OS

Office 365

Networking fundamentals

Job description

Junior IT Administrator - Guildford

Junior IT Administrator

Join the Giggling Squid Family - Where Passion, People & Thai Food Come Together

Giggling Squid is the UK's largest Thai restaurant group and still growing fast, and our technology estate underpins everything from EPOS transactions to delivery operations. We are seeking a proactive and customer-focused Junior IT Administrator to directly provide first and second line support across our restaurants and support offices. The role covers a wide range of systems.

This is an ideal opportunity for someone early in their IT career who wants hands‑on experience across infrastructure, applications, networking, and user support. Must have a positive "can do" attitude and be open to tasks outside of traditional IT.

This fulltime role is based in our Head Office in Guildford with onsite work at restaurant locations as and when required including support to restaurants in their peak periods (Friday, Saturday evenings until 19 : 00 can be remote and flexible starting hours in lieu of). Here’s what we offer :

Incredible Training & Development - Whether you’re refining your skills or aiming higher, we’ll support your growth in a multi‑faced and dynamic IT environment

Competitive salary

Weekly pay - every Friday, without fail

50% staff discount - for you, your family, your friends

25 days holiday, pension scheme

Responsibilities

• Service Desk & User Support
• EPOS & Restaurant Systems
• Infrastructure & Networking
• Hardware & Peripheral Support
• Business Applications
• Operational Support
• Cyber and Data Security

Skills & Experience

Essential

• Strong interest in IT support and problem‑solving
• Always willing to help with a positive attitude
• Excellent communication skills
• Ability to translate technical concepts into language operational personnel can understand
• Basic understanding of Windows OS, Mac, Office 365, and networking fundamentals
• Ability to work independently and under pressure in a fast‑paced environment
• Customer‑first mindset
• Understanding of Cyber Security and basic security best practises

Desirable

• Experience in multi‑site hospitality or retail IT and operations
• Familiarity with EPOS systems (Zonal Aztec) and / or QSR automations is a real plus
• Basic knowledge of Active Directory
• Understanding of Wi‑Fi troubleshooting and network basics
• Experience with printers and peripherals
• Exposure to ticketing systems
• Sequel Server T‑SQL, SSRS administration and experience
• Unifi Protect / Hik Vision experience a plus
• INDHP