IT Helpdesk Analyst - macOS and Jamf

Eligo Recruitment; United Kingdom; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

A dynamic recruitment agency in the United Kingdom is seeking an IT Helpdesk Analyst. In this role, you'll provide 1st and 2nd line support, primarily in a macOS environment. The ideal candidate will have strong IT support experience, excellent knowledge of key software, and great interpersonal skills. The company offers a vibrant culture, growth opportunities, and a hybrid working model, initially requiring office attendance four days a week.

Benefits

Creative culture

Learning and development opportunities

Hybrid working model

On-site support flexibility

Qualifications

• Strong experience in 1st and 2nd line IT support, including Mac and Windows systems.
• Excellent knowledge of desktop support, Adobe Creative Cloud, MS Office 365, and video conference platforms.
• JAMF experience would be beneficial.
• Excellent communication and interpersonal skills to support users at all levels.

Responsibilities

• Provide technical support for macOS, Jamf, Windows 11, Adobe Creative Cloud, and MS Office 365.
• Resolve IT support tickets and perform onboarding and offboarding of staff.
• Support both in-office and remote employees, troubleshooting hardware and software issues.
• Ensure excellent customer service and IT support.

Skills

1st and 2nd line IT support

Mac and Windows systems

Desktop support

Adobe Creative Cloud

MS Office 365

JAMF

Communication skills

Job description

Overview

Are you passionate about technology and looking for an exciting IT Helpdesk Analyst role where you can grow and develop your skills? If so, you’ll want to join this creative and dynamic team!

As a macOS IT Helpdesk Analyst, you will play a crucial role in providing 1st and 2nd line technical support to a vibrant team of nearly 200 employees. This hands‑on macOS IT support position will involve solving and managing both simple and complex IT issues, supporting a Mac‑based environment with Jamf and some Windows support as well.

You’ll be the go‑to person for anything IT‑related, ensuring smooth operations for the team!

Key Responsibilities

• Provide technical support for macOS, Jamf, Windows 11, Adobe Creative Cloud (Illustrator, Photoshop, etc.), Keynote, MS Office 365 (Outlook, PowerPoint, Excel, Teams, OneDrive), and video conferencing platforms.
• Resolve IT support tickets and perform onboarding and offboarding of staff and freelancers.
• Support both in‑office and remote employees, including troubleshooting hardware and software issues.
• Set up meetings, manage print requests, and provide physical IT assistance when needed.
• Work within a team to keep operations running smoothly, ensuring excellent customer service and IT support.

What you’ll bring

• Strong experience in 1st and 2nd line IT support, including Mac and Windows systems.
• Excellent knowledge of desktop support, Adobe Creative Cloud, MS Office 365, and video conference platforms.
• JAMF experience would be beneficial.
• A passion for technology with the ability to multitask and work under pressure.
• Excellent communication and interpersonal skills to support users at all levels.
• A methodical and diligent approach to your work with great attention to detail.

Why this role is great for you

• Creative Culture: Work in a vibrant and innovative environment where creativity meets technology.
• Learning and Development: Opportunities for growth, training, and continuous development.
• Hybrid Working Model: A flexible approach to working from home and in the office.
• On‑site Support: Initially working in the office 4 days a week, with the potential to reduce to 3 days as the team grows.

Salary

£32,000‑£35,000 per annum

If you’re looking for a role that combines technical expertise with a creative, supportive environment, apply to this IT Helpdesk Analyst role today!

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.