IT Support Engineer

Heart of England Society; Coventry; On-site; GBP 80,000 - 100,000; Full time

Job summary

A community-focused organisation is seeking an experienced IT Support Engineer to join their team. This hands-on role involves maintaining IT systems, resolving technical issues, and ensuring smooth operations. Candidates must have proven IT support experience, a strong technical foundation, and excellent problem-solving skills. In return, the company offers competitive salary, career development opportunities, and a supportive working environment where your contribution has a real impact.

Benefits

Competitive salary

Opportunities for professional development

Supportive working environment

Qualifications

• Proven experience in IT support and troubleshooting within a professional environment.
• Strong working knowledge of essential IT systems and software.
• Excellent problem-solving skills and able to communicate technical information clearly.

Responsibilities

• Provide face-to-face and remote support to colleagues.
• Install, configure and maintain computer hardware and software.
• Monitor and maintain computer systems, servers, and networks.

Skills

IT support experience

Problem-solving

Communication skills

Organisational skills

Education

5 GCSEs including Maths and English

Tools

Windows Server 2022

Microsoft 365

Active Directory

Windows desktop operating systems

Break/fix hardware support

Job description

About the role

We are looking for an experienced and customer-focused IT Support Engineer to join our IT team at the Heart of England Co-operative Society. Reporting to the Head of IT, you will play a critical role in supporting colleagues across the business by maintaining IT systems, resolving technical issues, and ensuring our technology infrastructure operates smoothly and securely.

This is a hands-on role that will suit someone who enjoys problem-solving, working across a varied estate, and providing high-quality technical support in a fast-paced environment.

Key responsibilities

As an IT Support Engineer, you will:

• Provide face-to-face and remote support to colleagues using Line of Business applications
• Install, configure, and maintain computer hardware, operating systems, and software
• Monitor and maintain computer systems, servers, and networks
• Diagnose and resolve hardware, software, and network faults, escalating where appropriate
• Manage helpdesk tickets, prioritising workloads effectively
• Set up and manage user accounts, profiles, and password resets
• Perform routine system maintenance including updates, patches, and backups
• Monitor system performance and take proactive action to ensure stability and efficiency
• Support and maintain IT infrastructure, including servers and networking equipment
• Implement and support IT security controls and policies
• Maintain accurate documentation for systems, processes, and troubleshooting
• Support the rollout and testing of new applications and technologies
• Participate in the out-of-hours on-call rota (1 week in 4)

About you

You will be an experienced IT support professional with a strong technical foundation and a customer-first mindset. You will be comfortable working independently as well as collaboratively, and able to communicate technical information clearly to non-technical colleagues.

Essential requirements

• Proven experience in IT support and troubleshooting within a professional environment
• Strong working knowledge of:
  • Windows Server 2022
  • Microsoft 365
  • Active Directory
  • Windows desktop operating systems
  • Break/fix hardware support
• Excellent problem-solving, organisational, and communication skills
• A full UK driving licence
• 5 GCSEs (Grades A–C or equivalent), including Maths and English
• Flexibility to work outside standard hours and take part in the on-call rota

Desirable experience and knowledge

• ITIL Foundation certification
• Retail or multi-site environment experience
• Project delivery experience
• Exposure to technologies such as Azure / Entra ID, SQL, virtualisation, VLANs, SD-WAN, and 3CX phone systems

Why join Heart of England Co-operative Society

We are a values-led, community-focused organisation that reinvests profits back into the areas we serve. Joining us means becoming part of a supportive and collaborative team where your contribution makes a real difference.

In return, we offer

• Competitive salary
• Opportunities to develop your technical skills and progress your career
• A supportive working environment with a strong sense of purpose