Hotel Receptionist jobs in United Kingdom

Join a network under the partner company of 100 Boutique Hotels across the UK, a global leader in hospitality.

Hotel/Host and Housekeeping – Hospitality Associate. This role involves 30% reception tasks and 70% cleaning (housekeeping) duties.

• Minimum two months experience as a Receptionist/Host.
• Minimum one year experience in Housekeeping.
• Strong command of English (written and spoken).
• Flexible with time.
• Right to work in UK.
• DBS check (optional).
• Willingness to relocate and reside at the hotel if required.

Full time contract directly with the employing company.

• Salary: £41,700 per annum, monthly payment.
• Training: Mandatory training program 1 year. Company policy requirement for all new hires.
• Optional accommodation: on-site accommodation provided at a cost per month.
• No upfront costs; all deductions for accommodation and training applied after employment begins and after first month’s salary.

• Staines-upon-Thames Heathrow T5 – 3 openings.
• Sunday Box Hill Burford Bridge Hotel – 2 openings.
• Winchester Wessex Hotel – 6 openings.
• Exeter Rougemont Hotel – 4 openings.
• Holland House Hotel Cardiff – 8 openings.
• Walton Hall Hotel & Spa – 6 openings.
• Bristol Grand Hotel – 4 openings.
• Atlantic Tower Liverpool – 6 openings.

• Perform detailed inspection and quality assurance checks across assigned areas to maintain brand‑mandated levels of cleanliness, presentation, and guest comfort.
• Identify and report preventive maintenance requirements, room discrepancies, and lost & found incidents through prescribed digital or manual reporting channels.
• Deliver guest service interactions with courtesy and precision, in line with Belvilla Service Behavioural Standards.
• Comply with all health, safety, and environmental protocols, including local regulatory norms and Belvilla Hygiene Management Guidelines (BHG).
• Ensure proper calibration, storage, and upkeep of cleaning tools, housekeeping carts, and material inventories in accordance with audit and compliance schedules.
• Support front‑of‑house operations by welcoming guests with a professional demeanor consistent with Belvilla Guest Experience Framework.
• Administer room allocation systems, reservations, and guest communication workflows through designated Property Management Systems (PMS).
• Handle telephonic, digital, and in‑person guest correspondence with efficiency and data‑confidentiality compliance.
• Coordinate seamlessly with housekeeping, maintenance, and operations control teams to optimize room readiness and turnaround timelines.
• Maintain accurate documentation of guest profiles, billing records, and transaction reports, ensuring compliance with Belvilla Finance Control Policies.
• Execute cash and digital payment handling, invoice issuance, and reconciliation in alignment with internal audit controls.
• Provide destination and property‑related information, facilitating guest mobility and local experiences in accordance with Belvilla’s Host Culture Principles.
• Execute comprehensive guest room and public‑area servicing in accordance with Belvilla Brand Standards and defined Standard Operating Procedures (SOPs).
• Conduct systematic linen management, bed‑making, and inventory replenishment of in‑room amenities and bathroom consumables, ensuring adherence to hygiene benchmarks.

Interviews will be conducted via online video directly with the employed company hiring team, where a detailed job description will be provided. We are committed to a professional and transparent recruitment process.

Submit your application, including your CV.

Be part of a dynamic hospitality group dedicated to excellence. We value seriousness, professionalism, and a passion for guest satisfaction.

Apply today to start your career with us.

Thank you for your interest!

• Experience: Required
• Languages: English – Advanced
• Employment: Full‑time
• Schedule: Monday – Friday
• Salary: £41,699 – £41,700 yearly
• Benefits: Accommodation and Training