Front Of House Receptionist

Samsic UK; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading service provider in the United Kingdom seeks a Front of House Receptionist to create an exceptional experience for guests and clients. You will manage VIP arrivals and ensure a polished environment, showcasing best-in-class hospitality. Ideal candidates will have a background in luxury services and exceptional communication skills. This position requires strong organisational abilities, multitasking, and a proactive approach to problem-solving. This is an on-site role based in City of Westminster.

Qualifications

• Minimum of 2 years of corporate experience required.
• At least 2 years of administrative experience necessary.
• Experience in luxury hospitality or VIP client roles is required.
• SIA license is preferred but not essential.
• Must reliably commute to London.

Responsibilities

• Greet and welcome guests warmly.
• Manage VIP arrivals and departures.
• Arrange taxis for guests.
• Maintain a professional reception area.
• Conduct daily inspections of suites.

Skills

Friendly, professional, and customer-focused

Excellent interpersonal skills

Highly organised

Great attention to detail

Ability to multitask

Proactive problem-solving

Clear communication

Education

Corporate experience

Administrative experience

Prior luxury hospitality experience

Job description

Visitor & Guest Experience

The Front of House Receptionist will be the face of building, bringing experience from a 5-star service background (hotels, corporate, or airlines). The ideal candidate will demonstrate best-in-class hosting skills, consistently exceeding expectations to deliver a premium experience for all guests, clients, and VIPs visiting the customer suite. This role is crucial in creating a welcoming, polished, and professional environment, ensuring seamless service and memorable guest interactions. The successful candidate will exude confidence, discretion, and professionalism while thriving in high-pressure, fast-paced environments.

Key Responsibilities

• Greet and welcome guests warmly, ensuring a first‑class experience for every visitor.
• Managing VIP arrivals and departures, ensuring seamless and personalised service.
• Arrange taxis for guests when required.
• Manage meeting room bookings, ensuring supplies are stocked and the space is prepared.
• Setting up audio visual equipment and furniture in meeting rooms when needed.
• Maintain a professional and immaculate reception area and customer suite.
• Conduct daily inspections of the suites to ensure cleanliness, functionality and adherence to brand standards.
• Sweep the entire floor in the event of an emergency evacuation.
• Assist in emergency situations, i.e. fire evacuation and ensure all common areas and fire exits are kept clear at all times.
• To manage any calls and emails to the front of house.
• Handling guest concerns with professionalism, problem‑solving.
• Exceptional time management skills.
• Excellent communication skills, both written and verbal, with the ability to engage professionally at all levels.
• Impeccable personal presentation and a confident, welcoming demeanour.
• Strong organisation and multitasking skills, with acute attention to detail.

Key Qualifications

• Corporate: 2 years (required)
• Administrative: 2 years (required)
• Prior experience in luxury hospitality, corporate FOH or VIP client facing role (required)
• A SIA license (preferred but not essential as training can be provided)
• London: reliably commute (required)

Skills & Attributes

• Friendly, professional, and customer-focused with excellent interpersonal skills.
• Highly organised with great attention to detail.
• Ability to multitask and manage priorities effectively.
• Proactive and hands‑on approach to problem‑solving.
• Communicating clearly with other teams.