Electronic Gaming Host

Metropolitan Gaming; City of Westminster; On-site; GBP 30,000; Full time

Job summary

A leading gaming and leisure brand in the UK is seeking an Electronic Gaming Host to oversee the efficiency of the Electronic Department. This role involves maintaining gaming equipment, providing technician training, and ensuring excellent service to customers. Candidates must have technical knowledge, the ability to work independently, and a firm understanding of gaming laws. This position offers a competitive salary of £29,850, with various employee benefits including discounts and a pension scheme.

Benefits

50% off food and beverages

Company Sick Pay

Company Pension

Employee assistance program

Cycle to work scheme

Qualifications

• Must be 18 years or older and have the right to work in the UK.
• Experience in safe handling of heavy equipment.
• Knowledge of statutory gaming and liquor laws.

Responsibilities

• Maintain efficiency for the Electronic Department for playing customers.
• Inspect and maintain gaming electronic units.
• Train and support trainee technicians.
• Interact with suppliers for servicing units.
• Travel to local properties needing urgent attention.

Skills

Technical knowledge of gaming systems

Data networking skills

Strong customer service

Ability to work autonomously

Job description

We are looking for an Electronic Gaming Host to maintain overall efficiency and operation of the Electronic Dept, maintaining the highest standard of efficiency and security in accordance with the policies and procedures of the company. This may involve travel to other local sites under the management of LCI/Metropolitan Gaming,

Responsibilities

• Keeping the Electronic Department working for our playing customers.
• Make regular inspections for tampering, repairs and maintenance of all gaming electronic units.
• Provide clear and good training to trainee technicians and support to gaming hosts involved with the EG dept.
• Upkeep detailed records of all machine inventory—including upgrades and parts, interacting with our suppliers/vendors regarding the servicing and repairing of units.
• Have a good knowledge of gaming systems/TITO/Accounting and player tracking.
• Data networking, compliant in Cat5/6 installation, able to work alone and configure network.
• Travel on relatively short notice to local properties needing urgent attention.
• Assist with developments of ongoing and future technical projects.
• Assist Group EG departments with installations if required, possibly covering resident site technicians on booked holidays.
• Have a good knowledge of health and safety around the working environment, experience in safe handling of heavy equipment.

Key Result Indicators

• Reducing machine "downtime".
• Maintaining a safe and secure working environment.
• Maintaining a pleasant, friendly, and welcoming attitude.
• Maintaining a high standard of appearance.
• Demonstrating knowledge of slot machine/gaming equipment and operation.
• Carrying out maintenance of gaming machines/equipment.
• Having a complete knowledge of statutory requirements in terms of the gaming laws, liquor laws and other related requirements.
• Data cabling and network skills to a high standard, compliant with Cat5/6 data installation.
• Server-based knowledge of ER products, Unity and Fusion.
• Possessing good written and verbal communication.
• Strong customer service background.
• Being able to use own initiative and work autonomously (self-starter).
• Installations of both electronic gaming and casino table equipment.
• Experience updating Slot/ER Machine software and general knowledge of machine set-ups.

Other requirements

Please note: you must be aged 18 or above and have the right to work in the UK.

About Metropolitan Gaming Group

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we’re dedicated to providing exceptional experiences and service for our guests, whichever platform or venue they visit. Our ten destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London’s newest luxury casino, Metropolitan Mayfair. We’re a 'Why Not?' brand that likes to challenge the status quo, and we’re passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.

Benefits

• 50% off food and beverages in all of our UK venues.
• Extensive rewards platform: discounts on travel, retail, hospitality, health and much more.
• Company Sick Pay.
• Company Pension.
• Life Assurance.
• Refer a friend incentive.
• Financial advice services.
• Employee health and wellbeing services.
• Virtual GP services.
• Season ticket loans.
• Employee assistance program: a confidential helpline providing 24/7 advice and counselling.
• Cycle to work scheme.

Salary

£29,850 (inclusive of Key Property Payment - £3600)