Reception Supervisor

NHS; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare center in London seeks a dedicated team supervisor to support the Partners and CEO in achieving our vision. Responsibilities include managing the team's daily workload, engaging with patients across various channels, and providing training to student assistants. Prospective candidates should possess a minimum of 5 GCSEs, have at least 2 years of experience in a GP surgery, and demonstrate effective organizational and managerial skills. Flexible working hours with a commitment to community health.

Qualifications

• GCSE level education or higher required.
• Minimum 2 years' experience in a GP surgery.
• 1 year of line management experience required.

Responsibilities

• Support Partners and CEO in delivering organizational objectives.
• Supervise the day-to-day workload of the team.
• Engage with patients via reception, phone, or digital means.

Skills

Team supervision

Communication

Organizational skills

Education

GCSE level education (minimum 5 at A* - C)

Experience in a GP surgery (at least 2 years)

Management experience (at least 1 year)

Tools

EMIS web

Microsoft Office

Job description

Bromley by Bow Health Centre are part of the Bromley by Bow Partnership - we have a list size of around 7500

The position is for 32 hours a week between Monday and Friday

We are part of Bromley by Bow Health Partnership We do more than providing NHS General Practice Services, we change our local community while doing it so. We believe in four things: be compassionate; be a friend; have fun; assume its possible.

With our support and specialist training well provide, you will be able to continue changing your community from other areas of our administration team, management, clinical or community support. The choice is yours.

We are committed to taking an inclusive approach to recruitment and making it easy for people who feel nervous when doing interviews.

We particularly encourage applications from men, people with disabilities and older candidates, as these groups are underrepresented in our team and can help us better understand patients with similar identities.

Main duties of the job

Job purpose

To support thePartners in delivering the Vision, Mission and Values of the Bromley byBow Health Partnership.

In particular tohave responsibility for

Team Supervision and Line Management

Supervisionof day to day workload of the PAT

Contactwith patients in reception, through phones or via digital means

Trainingwith Patient Assistants

Engagementwith patients

Administration

Continuityof care

Operations

Qualityand audit

Flexibility

About us

Please see a link for our website

Bromley by Bow Health Partnership - We are committed to creating healthy communities.

Job responsibilities

Responsible to Surgery Manager

Responsible for staff as indicated on organisational structure chart

Job purpose

To support the Partners and CEO in delivering the Vision, Mission and Values of the Bromley by Bow Health Partnership.

In particular to have responsibility for

Team Supervision and Line Management

Supervision of day to day workload of the PAT

Contact with patients in reception, through phones or via digital means

Training with Patient Assistants

Engagement with patients

Administration

Continuity of care

Operations

Quality and audit

Flexibility

The post holder occupies a particular position of responsibility and trust, as they have access to sensitive patient, staff and business information. The post holder should have excellent organisational skills and have the ability to work as part of a team and also on their own initiative.

Person Specification

Qualifications

• Education to GCSE level or above (minimum of 5 GCSEs at A* - C)
• Working in a GP surgery for at least two years
• Management of staff for at least one year or being an experienced Health Centre receptionist who can demonstrate that they are ready to take on managerial responsibilities
• Understanding of emis web
• Use of Microsoft Office

Experience

• Line management
• One to ones
• Microsoft Packages

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.