Guest Experience Host

Village Hotels; Cheadle; On-site; GBP 40,000 - 60,000; Full time

Job summary

A modern hotel chain in the United Kingdom is looking for individuals with vibrant personalities to join their reception team. This role is about creating memorable experiences for guests by providing excellent service and addressing their needs proactively. The ideal candidates will be strong communicators, problem solvers, and team players. The position offers extensive benefits, including health memberships, discounts, and well-being support, all within an inclusive and supportive environment.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on Food and Drink

Excellent training and development

Flexible working hours

Employee Assistance Programme

Enhanced maternity and paternity benefits

Company Pension scheme

Qualifications

• Personality and bags of it.
• Strong memory to add a personal touch for returning guests.
• Ability to proactively solve problems.
• Passion for delivering the best guest experience.
• Strong communication skills.
• Capability to partner with other departments.

Responsibilities

• Ensure every guest receives a warm welcome.
• Address guests’ needs proactively and knowledgeably.
• Create a lively and fun environment for guests.

Skills

Personality

Strong communication

Team player

Proactive problem solver

Job description

A modern hotel chain in the United Kingdom is looking for individuals with vibrant personalities to join their reception team. This role is about creating memorable experiences for guests by providing excellent service and addressing their needs proactively. The ideal candidates will be strong communicators, problem solvers, and team players. The position offers extensive benefits, including health memberships, discounts, and well-being support, all within an inclusive and supportive environment.