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Guest Services Coordinator (UK)
Job summary
A leading corporate housing provider in the UK is seeking a Guest Services Associate to facilitate superior customer experiences. This full-time, remote role requires a commitment to a customer-centric approach, along with responsibilities ranging from resolving service issues to communicating extension requests. Ideal candidates have a passion for guest happiness, are highly organized, and thrive in fast-paced environments. Experience in guest services and strong communication skills in English are essential.
Qualifications
- Guest Services experience is preferred.
- Must present a positive and professional behavior.
- Ability to thrive in a fast-paced environment.
- Good MS Word and Excel skills are required.
- Excellent written and spoken English is necessary.
- Must communicate clearly and kindly via email and phone.
- Passion for guest happiness is essential.
- Must be well organized.
Responsibilities
- Resolve client and guest maintenance or service issues.
- Maintain a customer-centric and perfectionist approach.
- Manage extension requests for clients when needed.
- Deliver monthly guest services reports to management.
- Be the guest's point of contact during their stay.
- Identify areas for process improvement and implement agreed ideas.
- Send out extension requests and move-out instructions.
- Update the IssueTrak portal for reported in-house guest issues.
- Cover emergency out-of-hours telephone line for urgent cases.
Skills
Oasis Corporate Housing seeks energetic, outgoing individuals who want to work in a fun, fast-paced environment, facilitating superior guest experiences. This is a full-time home-office-based position from the team member’s remote home office (all home office furniture and equipment will be provided).
- Resolve reported client and guest maintenance and / or service issues
- Maintain an over-the-top “customer-centric” and “perfectionist” approach in all roles and responsibilities
- Manage and complete extension requests for clients when needed
- Work with other Guest Services Associates to create, maintain, and deliver a monthly guest services report to management
- Carry out our 5-point contact process and be our guests’ point of contact through their time in temporary housing.
- Identify areas for process improvement, develop “buy-in” for ideas for all stakeholders, and implement those ideas that are collectively agreed upon
- Send out extension requests and move-out instructions
- Regularly update Oasis’s IssueTrak portal for any reported issues that in-house guests have raised
- Cover the emergency out-of-hours telephone line, providing support for urgent cases when required
- Guest Services experience is preferred
- Must present a positive and professional behaviour
- Must have the ability to thrive in a fast-paced environment and the ability to stay calm under pressure
- Good MS Word and Excel
- Excellent written and spoken English
- Ability to communicate clear, concise, and kind manner, via email and phone
- Must have a passion for guest happiness
- Must be well organized and able to work within a fast-paced environment
As an independent contractor, any taxes, benefits, social charges, or other required charges are the responsibility of the independent contractor.
- Please send resume to beckie@staywithoasis.com
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.