Guest Services Coordinator (UK)

Oasis; Remote; GBP 60,000 - 80,000; Full time

Job summary

A hospitality company is seeking energetic and outgoing individuals for a home-office-based role to facilitate exceptional guest experiences. Responsibilities include resolving guest issues, managing extension requests, and delivering customer service reports. Candidates should have guest services experience, excellent communication skills, and the ability to thrive under pressure. This full-time role promises a fast-paced environment and requires a passion for guest happiness. Independent contractors will manage their own taxes and benefits.

Responsibilities

• Resolve client and guest maintenance/service issues.
• Deliver excellent customer service with a perfectionist approach.
• Manage extension requests for clients.
• Collaborate with associates to create guest services reports.
• Act as the guest contact throughout their stay.
• Identify process improvement areas and implement ideas.
• Send out extension requests and move-out instructions.
• Update the issue portal for in-house guests.
• Cover urgent out-of-hours telephone line.

Skills

Guest Services experience

Positive and professional behaviour

Ability to thrive in a fast-paced environment

Calm under pressure

Good MS Word and Excel skills

Excellent written and spoken English

Clear and kind communication

Organizational skills

Job description

Oasis Corporate Housing seeks energetic, outgoing individuals who want to work in a fun, fast-paced environment, facilitating superior guest experiences. This is a full-time home-office-based position from the team member’s remote home office (all home office furniture and equipment will be provided).

Roles and Responsibilities :

First Priority

• Resolve reported client and guest maintenance and / or service issues
• Maintain an over-the-top “customer-centric” and “perfectionist” approach in all roles and responsibilities
• Manage and complete extension requests for clients when needed
• Work with other Guest Services Associates to create, maintain, and deliver a monthly guest services report to management
• Carry out our 5-point contact process and be our guests’ point of contact through their time in temporary housing.
• Identify areas for process improvement, develop “buy-in” for ideas for all stakeholders, and implement those ideas that are collectively agreed upon

Second priority

• Send out extension requests and move-out instructions
• Regularly update Oasis’s IssueTrak portal for any reported issues that in-house guests have raised
• Cover the emergency out-of-hours telephone line, providing support for urgent cases when required

Qualifications :

• Guest Services experience is preferred
• Must present a positive and professional behaviour
• Must have the ability to thrive in a fast-paced environment and the ability to stay calm under pressure
• Good MS Word and Excel
• Excellent written and spoken English
• Ability to communicate clear, concise, and kind manner, via email and phone
• Must have a passion for guest happiness
• Must be well organized and able to work within a fast-paced environment

Compensation :

As an independent contractor, any taxes, benefits, social charges, or other required charges are the responsibility of the independent contractor.

• Please send resume to [e-mail]