Appointment Bookings Coordinator

Cambridge University Hospital NHS Foundation Trust; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading NHS Foundation Trust in Cambridge is looking for a full-time Clinic Booking Coordinator. You will manage new and follow-up appointments in the Paediatric Service, ensuring efficient clinic utilization. Candidates should have excellent communication, time-management, and IT skills, along with relevant experience in a clerical or customer service role. The position offers a supportive work environment with various benefits, including on-site leisure facilities and flexible working arrangements.

Benefits

On-site leisure facilities

Reduced cost bus travel

Subsidized parking for eligible staff

Qualifications

• Experience of working in a busy clerical/office environment or reception role.
• Experience of customer service or dealing with the public.
• Experience of IT packages – Microsoft Office.
• Understanding of confidentiality and data protection.

Responsibilities

• Deliver and maintain professional administration service to patients and staff.
• Prioritize workload using standard operating manuals.
• Monitor work quality ensuring departmental standards are met.

Skills

Time-management skills

Good IT skills

Customer service experience

Excellent communication skills

Organization skills

Education

Educated to GCSE Level or equivalent

NVQ level 2 Customer Service/Business Admin/ITQ or equivalent experience

Typing qualification or equivalent

Medical Secretary qualification or equivalent

Tools

Microsoft Office

Job description

Appointment Bookings Coordinator

The closing date is 29 December 2025

An exciting opportunity has arisen for a full-time Clinic Booking Coordinator post. This role is to support the booking for new and follow-up Clinic appointments in the Paediatric Service.

You will work closely with the Paediatric Administrator and Clinical team to ensure Clinics are fully utilised at all times.

You will be required to work flexibly and to organise workload and cope with conflicting demands. This role will require someone who has good time‑management skills, good IT skills and customer service experience, as the nature of the role requires excellent communication and organisation skills and a high level of computer literacy.

Main duties of the job

To deliver and maintain a professional administration / clerical / data and/or Reception service to patients, relatives, colleagues and Trust Staff.

Modify and adapt communication methods to a range of situations using appropriate verbal or written communication skills effectively. Welcome and treat everyone (patients, relatives, colleagues and Trust Staff) in a friendly and courteous manner presenting a good image of yourself through your attitude, behaviour and appearance.

Use decision making skills prioritising your workload using standard operating manuals and processes.

Monitor and produce work of the quality and quantity required ensuring expected Trust and department standards and deadlines are met and all appointments are within the Government and Trust target times.

Ensure the working environment is safe and of a professional appearance, taking appropriate action to report any problems, organise repairs/collection of waste and maintain efficient and effective use of resources.

Work effectively and efficiently identifying better ways of working, sharing ideas with others and learning from mistakes to improve service delivery and transformation.

About us

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1,100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing "outstanding" care to our patients and rated "Good" overall by the Care Quality Commissioner, the Trust's values – Together – Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave.

CUH is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Job responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Visa and sponsorship

Due to Home Office immigration rules, a full-time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full-time permanent contract unless you have:

• applied for a Graduate visa
• or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

or the Trust has agreed that they will sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment.

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.

The advert will close at midnight on 29 December 2025. Interviews are due to be held in the week commencing 5 January 2026.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person Specification

Qualifications

• Educated to GCSE Level or equivalent
• NVQ level 2 Customer Service / Business Admin / ITQ or equivalent experience
• Typing qualification or equivalent
• Medical Secretary qualification or equivalent

Experience

• Experience of working in a busy clerical / office environment or reception role
• Prioritising, planning and organising own tasks
• Working within guidelines
• Experience of customer service or dealing with the public
• Experience of IT packages – Microsoft Office
• Previous experience of working in NHS
• Previous experience of working with medical records
• Experience of call handling
• Experience of dealing with difficult situations and confrontations

Knowledge

• Understanding of confidentiality and data protection
• Understanding of customer service
• Knowledge of the Trust including awareness of priorities
• Knowledge of Trust information systems
• Knowledge of Medical Terminology

Skills

• Ability to work as part of a team
• Good communication skills including telephone, email, face to face
• Ability to follow processes and procedures
• High level of ability to organise and manage own time keeping to schedule and deadlines
• Accurate and speedy typing and key‑board skills
• Good organisational skills
• Ability to meet deadlines
• Willing to take on / learn new skills
• Ability to show attention to detail and accuracy
• Ability to adapt to change
• Ability to work under pressure
• Ability to store and safeguard confidential documents
• Ability to touch type

Additional Requirements

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.