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Logistics Coordinator
Job summary
A logistics company in Stoke-on-Trent is seeking a Logistics Coordinator to manage deliveries and transport administration tasks. This role requires strong organisational skills and a positive attitude. Responsibilities include maintaining records, ensuring compliance with safety standards, and handling customer queries. The ideal candidate should have experience with Microsoft tools and a strong commitment to teamwork.
Benefits
Qualifications
- Strong attention to detail and excellent administration skills.
- Enthusiastic, committed, and reliable.
- Ability to handle customer queries diplomatically.
Responsibilities
- Maintain accurate records and documentation.
- Ensure compliance with health and safety standards.
- Manage supplier invoices and despatch orders.
Skills
Tools
About the Role
An excellent opportunity has arisen for an experienced Logistics Coordinator to join a growing team based in Stoke on Trent. Reporting to the Logistics Team Leader, the successful candidate will be responsible for planning deliveries, organising transport, and managing a range of transport administration tasks. We are looking for someone with a positive “can do” attitude, strong organisational skills, and the flexibility to adapt to a wide range of duties in a dynamic business environment.
- Maintain accurate records and documentation
- Ensure compliance with health and safety standards
- Produce proof of delivery for customers
- Manage import and export documentation
- Investigate operational queries and provide resolutions
- Take telephone calls from customers and suppliers
- Manage supplier invoices, checking and amending POs as required
- Despatch orders using Sage
- Organise transport with couriers, hauliers, and third‑party providers
- Provide operational support to other departments as needed
- Conduct supplier reviews and manage logistics non‑conformance
- Raise claims with hauliers when necessary
- Liaise with sites to confirm delivery requirements
- Strong attention to detail and excellent administration skills
- Enthusiastic, committed, and reliable
- Ability to work collaboratively in a team environment
- Excellent customer focus, both internal and external
- Ability to handle customer queries and complaints diplomatically
- Confidence to engage effectively with colleagues and stakeholders at all levels, in person and by telephone
- Proficient in Microsoft Word, Excel, and Outlook; experience with stock control systems desirable
- Experience with import/export procedures is a plus
- Performance‑related bonus
- Training and development opportunities
- 26 days holiday per year plus bank holidays, including a Christmas shutdown
- Optional Employee Healthcare plan
- Life Assurance (1 x salary)
- Access to Mental Health First Aiders
- Annual pay review
- Reward and recognition schemes
Salary: £25,890
Location: Stoke-on-Trent
Hours of work: Monday to Friday 8:30 - 17:00
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.