Logistics Coordinator

Fast Charger Ltd; City Of London; On-site; GBP 26,000 - 28,000; Full time

Job summary

A technology startup in London is seeking a Logistics & Customer Service Coordinator to manage the performance and readiness of charging stations. The ideal candidate will have a valid UK driving license, prior experience in logistics, and strong organizational skills. This role offers a competitive salary between £26,000 and £28,000 annually, with opportunities for growth within a dynamic team.

Benefits

Competitive salary

Parking

Fuel expenses covered

Hands-on training

Qualifications

• Valid UK driving licence and own car required.
• Previous experience in logistics or operations preferred.
• Detail-oriented and self-motivated.

Responsibilities

• Ensure all stations are ready for pickup by sales agents.
• Conduct minor repairs or troubleshooting on stations.
• Handle backend customer service for the Fast Charger app.

Skills

Organizational skills

Communication

Coordination

Problem-solving

Self-motivation

Education

Qualification in telecommunications, hardware, or engineering

Job description

Overview

Fast Charger is London’s fastest-growing portable phone charging network. We provide convenient and reliable charging solutions across the city, ensuring people stay powered up wherever they are. We’re looking for a Logistics & Customer Service Coordinator to manage the movement, performance, and readiness of our charging stations — the backbone of our network. This role is vital in ensuring our stations operate smoothly, our sales agents are supported, and our customers receive timely assistance through our app.

Responsibilities

• Logistics
• Ensure all stations are ready and available for pickup by sales agents.
• Plan and execute deliveries and collections of stations seamlessly and on schedule.
• Obtain official confirmation from a designated member of management before proceeding with any deliveries, collections, or additional logistics tasks.
• Maintain accurate and organized records of all station deliveries, collections, performance data, and additional requirements.
• Coordinate with internal teams to manage special logistics needs or urgent situations.
• Ensure stations are transported safely and efficiently.

• Station Performance & Maintenance
• Monitor and control station performance to ensure all units are fully functional and meet operational standards.
• Conduct minor repairs or troubleshooting of stations either during site visits or at the office (initial technical training will be provided).
• Report and escalate any major faults or recurring technical issues to the relevant team.

• Customer Service & App Support
• Handle backend customer service for the Fast Charger app, responding to user queries, reports, and feedback efficiently and professionally.
• Troubleshoot common user issues (e.g., payment, access, or station-related concerns) and ensure prompt resolution.
• Communicate with technical teams to escalate app or station issues when necessary.
• Maintain a helpful, solution-oriented approach to ensure a positive customer experience.

Qualifications

• Valid UK driving licence and own car (mandatory).
• Previous experience in logistics, operations, telecommunications, or mobile repair preferred.
• Qualification in telecommunications, hardware, or engineering is highly desirable but not mandatory.
• Strong organizational and record-keeping skills.
• Excellent communication and coordination abilities.
• Ability to manage multiple tasks efficiently and plan ahead.
• Self-motivated, reliable, and detail-oriented.

What We Offer

• Competitive salary.
• Opportunity to grow within a fast-scaling London tech company.
• Supportive and dynamic team environment.
• Hands-on technical and operational training.

Job Type: Full-time

Experience: Required

Languages: English – Advanced

Employment: Full-time

Schedule: Monday - Friday, 9 am - 6 pm

Salary: £26,000 – £28,000 yearly

Benefits: Parking, Fuel expenses covered.

Starting time: Immediate start!

About Fast Charger Ltd: Startup in the UK. A power bank rental service is a service that allows customers to rent a portable charger to recharge gadgets such as smartphones, tablets, etc., and return it to any convenient location.