Logistics Coordinator

Pertemps; Hempstalls; On-site; GBP 26,000; Full time

Job summary

A logistics solutions provider in Stoke-on-Trent is seeking a Logistics Coordinator to join their team. You'll plan deliveries, manage transport administration, and ensure compliance with health and safety standards. Strong organisational skills and the ability to adapt are essential. This role offers a salary of £25,890, training opportunities, and a performance-related bonus. Working hours are Monday to Friday, 8:30 AM to 5:00 PM.

Benefits

Performance-related bonus

Training and development opportunities

26 days holiday per year plus bank holidays

Optional Employee Healthcare plan

Life Assurance (1 x salary)

Access to Mental Health First Aiders

Annual pay review

Reward and recognition schemes

Qualifications

• Experience with import/export procedures is a plus.
• Experience with stock control systems desirable.

Responsibilities

• Maintain accurate records and documentation.
• Ensure compliance with health and safety standards.
• Produce proof of delivery for customers.
• Manage import and export documentation.
• Investigate operational queries and provide resolutions.
• Take telephone calls from customers and suppliers.
• Manage supplier invoices, checking and amending POs.
• Despatch orders using Sage.
• Organise transport with couriers and hauliers.
• Provide operational support to other departments.
• Conduct supplier reviews and manage logistics non-conformance.
• Raise claims with hauliers when necessary.
• Liaise with sites to confirm delivery requirements.

Skills

Strong attention to detail

Excellent administration skills

Customer focus

Ability to collaborate

Diplomatic handling of complaints

Proficiency in Microsoft Office

Job description

Logistics Coordinator

About the Role

An excellent opportunity has arisen for an experienced Logistics Coordinator to join a growing team based in Stoke on Trent. Reporting to the Logistics Team Leader, the successful candidate will be responsible for planning deliveries, organising transport, and managing a range of transport administration tasks. We are looking for someone with a positive “can do” attitude, strong organisational skills, and the flexibility to adapt to a wide range of duties in a dynamic business environment.

Key Responsibilities

• Maintain accurate records and documentation
• Ensure compliance with health and safety standards
• Produce proof of delivery for customers
• Manage import and export documentation
• Investigate operational queries and provide resolutions
• Take telephone calls from customers and suppliers
• Manage supplier invoices, checking and amending POs as required
• Despatch orders using Sage
• Organise transport with couriers, hauliers, and third-party providers
• Provide operational support to other departments as needed
• Conduct supplier reviews and manage logistics non-conformance
• Raise claims with hauliers when necessary
• Liaise with sites to confirm delivery requirements

Skills and Experience Required

• Strong attention to detail and excellent administration skills
• Enthusiastic, committed, and reliable
• Ability to work collaboratively in a team environment
• Excellent customer focus, both internal and external
• Ability to handle customer queries and complaints diplomatically
• Confidence to engage effectively with colleagues and stakeholders at all levels, in person and by telephone
• Proficient in Microsoft Word, Excel, and Outlook; experience with stock control systems desirable
• Experience with import/export procedures is a plus

Details of this Logistics Coordinator role

• Performance-related bonus
• Training and development opportunities
• 26 days holiday per year plus bank holidays, including a Christmas shutdown
• Optional Employee Healthcare plan
• Life Assurance (1 x salary)
• Access to Mental Health First Aiders
• Annual pay review
• Reward and recognition schemes
• Salary: £25,890
• Location: Stoke-on-Trent
• Hours of work: Monday to Friday 8:30 – 17:00