Head Of Operation jobs in United Kingdom
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Outpatient Operations Lead: Patient Experience & Performance
Job summary
A leading healthcare trust in the United Kingdom is seeking a dedicated individual to manage the outpatient administration team. This role involves overseeing staff performance, ensuring quality and customer care standards, and enhancing service efficiency. The ideal candidate will lead initiatives to improve patient satisfaction and manage administrative processes effectively. This position is critical in delivering quality healthcare services, emphasizing the trust's STAR values of Service, Teamwork, Ambition, and Respect.
Responsibilities
- Lead the day-to-day management of Outpatient Administration staff and processes.
- Provide first line management of Outpatient Supervisors, ensuring adherence to policies.
- Manage implementation and monitoring of staff induction and training programs.
- Produce timely reports on performance against targets and develop action plans.
- Ensure quality standards and improve patient feedback processes.
- Deliver a brilliant patient experience based on patient feedback.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.