Outpatient Operations Lead: Patient Experience & Performance

The Great Western Hospitals NHS FT; Swindon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare trust in the United Kingdom is seeking a dedicated individual to manage the outpatient administration team. This role involves overseeing staff performance, ensuring quality and customer care standards, and enhancing service efficiency. The ideal candidate will lead initiatives to improve patient satisfaction and manage administrative processes effectively. This position is critical in delivering quality healthcare services, emphasizing the trust's STAR values of Service, Teamwork, Ambition, and Respect.

Responsibilities

• Lead the day-to-day management of Outpatient Administration staff and processes.
• Provide first line management of Outpatient Supervisors, ensuring adherence to policies.
• Manage implementation and monitoring of staff induction and training programs.
• Produce timely reports on performance against targets and develop action plans.
• Ensure quality standards and improve patient feedback processes.
• Deliver a brilliant patient experience based on patient feedback.

Job description

A leading healthcare trust in the United Kingdom is seeking a dedicated individual to manage the outpatient administration team. This role involves overseeing staff performance, ensuring quality and customer care standards, and enhancing service efficiency. The ideal candidate will lead initiatives to improve patient satisfaction and manage administrative processes effectively. This position is critical in delivering quality healthcare services, emphasizing the trust's STAR values of Service, Teamwork, Ambition, and Respect.