Head of Telesales Operations (Insurance)

Rubicon Recruitment; England; On-site; GBP 60,000; Full time

Job summary

A leading recruitment firm is seeking an Operations Manager in the United Kingdom to lead operational performance and employ strategic initiatives within the insurance industry. The ideal candidate will have substantial experience managing B2C telesales operations, with a focus on compliance, performance, and continuous improvement. This role offers a competitive salary of £60,000 plus commission and autonomy in shaping processes and driving business success.

Benefits

Autonomy to influence operational strategy

Collaborative leadership team

Opportunities for professional development

Dynamic environment for ideas

Performance-based commission structure

Exposure to leading insurance products

Qualifications

• Proven leadership experience within operations or sales management.
• Experience in strategic management of a B2C telesales operation.
• Strong commercial acumen and analytical thinking.

Responsibilities

• Developing and implementing operational strategies aligned with business objectives.
• Managing departmental performance, budgets, and headcount.
• Ensuring compliance with regulatory requirements and internal processes within the insurance sector.
• Driving continuous improvement initiatives across telesales teams.
• Building strong relationships with internal stakeholders and external partners.

Skills

Leadership experience in operations or sales management

Strategic management of a B2C telesales operation

Strong commercial acumen

Excellent communication skills

Analytical thinking

Competence in Microsoft Office

Organisational ability

Job description

A leading recruitment firm is seeking an Operations Manager in the United Kingdom to lead operational performance and employ strategic initiatives within the insurance industry. The ideal candidate will have substantial experience managing B2C telesales operations, with a focus on compliance, performance, and continuous improvement. This role offers a competitive salary of £60,000 plus commission and autonomy in shaping processes and driving business success.