Head Of Customer Service jobs in United Kingdom

Founded in 1870 by the Portuguese José Coxito Granado, the Granado story began by selling natural remedies created from plants, herbs and flowers native to his home, in Rio de Janeiro’s mountainous region. The brand’s first store was established in the heart of downtown Rio de Janeiro, where the historic shop still stands today.

The quality and effectiveness of the products soon made Granado one of the official Pharmaceutical suppliers to the Royal Court. For that reason, the brand was given the title of ‘Official Pharmacy of the Imperial Family of Brazil’ by the Emperor D. Pedro II, in 1880.

Emblematic in its country of origin, Granado has been passed down through the generations and is part of the Brazilian heritage.

In 2013 the brand started its global expansion by opening its first concept store outside of Brazil, at prestigious department store Le Bon Marché in Paris. Thereafter, Granado has opened stores throughout many European countries including France, Spain, Portugal, Italy, England, Greece, and Austria.

With more than 100 stores globally, the brand distributes over 15 million products per month due to its increasing and strong presence at the best pharmacies, perfumeries, and department stores throughout Brazil and Europe.

We are seeking a highly organized and detail-oriented Operations Analyst to join our dynamic team. The Operations Analyst will play a key role in supporting the sales and management team by analysing workflows, proceeding and following up with the operation process (Payments, deliveries, systems), identifying opportunities for improvement, and implementing data-driven solutions. This individual will collaborate with cross-functional teams (Operations, Logistic, Financial, IT and Marketing teams Brasil) to streamline processes, optimize resource utilization, and drive operational excellence.

• Data Analysis & Reporting: Analyze sales/operational data and performance metrics to identify trends, inefficiencies, and areas for improvement. Prepare monthly reports for the sales team and management team in Brasil (KPI’s, best sellers, sales per category and sales team)
• Process Improvement: Collaborate with teams across the organization to implement, and improve processes that enhance productivity, reduce costs, and improve quality.
• Operational Support: Assist the Brasil operation team and put in place the of day-to-day operations for Europe (Payments, returns, deliveries, systems) ensuring processes run smoothly and any issues are addressed promptly.
• Cost Optimization: Monitor and analyse expenses, seeking out opportunities to reduce costs (Mainly Logistic) without sacrificing quality or efficiency.
• ·echnology Integration: Work actively with JDE, Webfor, Webcli and Power BI, feeding the systems and integrating the information between them. Work alongside the Brasil IT team to improve the data quality and work efficiency between the teams and reports.
• Cross-Functional Collaboration: Work closely with other departments (such as finance, IT, supply chain/Logistic, and HR) to gather insights, align strategies, and drive company-wide operational initiatives.
• Quality Control: Monitor quality control metrics, ensure compliance with industry standards, and implement corrective actions when necessary.

• Education: Bachelor’s degree in Business Administration, Operations Analyst, Supply Chain, or a related field.
• Experience: 2-4 years of experience in operations analysis or a related field. Experience with data analysis and process optimization is highly desirable.
• Technical Skills: Strong proficiency in Microsoft Excel (including advanced functions), data visualization tools (e.g., Tableau, Power BI), and JDE, Webfor, Webcli would be desirable.
• Analytical Skills: Excellent analytical, problem-solving, and critical-thinking skills. Ability to interpret data and turn it into actionable insights.
• Communication Skills: Ability to present findings and recommendations to and cross-functional teams. Very well organised, multitask and flexible time wise working with different departments at same time in many countries (Mainly between Brasil and Europe).
• Attention to Detail: High attention to detail, ensuring accuracy and quality in all aspects of work.

• Fluent in Portuguese and English (Mandatory), French/Spanish (Would be a plus).

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