Head Of Customer Service jobs in United States

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To provide operational financial support to the Mill. Responsible for the daily/monthly processing of various financial and/or mill requirements.

• Ensure production is reconciled prior to any stock take adjustments and weekly/monthly finance processing for paper mill and finishing production.
• Update scheduled hours in the SAP system before weekly/monthly finance processing.
• Support mill operational areas with daily reports, such as efficiencies, output rates, and performance analysis.
• Follow and action relevant weekly/monthly financial processes related to material management, supporting the Planner/Operations Leader/Product Supply analyst as needed.
• Coordinate and collate processes and information, liaising with central finance to ensure proper month-end and accounting processes are completed to standard.
• Produce Mill performance reports at month-end and support operations in understanding results, including efficiency, output, and cost analysis.
• Maintain a comprehensive understanding of all site processes.
• Support mill PSA position, including holiday and sickness cover.

• Serve as a key user/SME for site application systems, including PIMS, SAP, and TekTerm.
• Manage and classify site PIMs reports according to P2020 reporting requirements.
• Support site data management and communication via SharePoint.
• Develop standard and non-standard reports in PIMS to support departmental objectives.

• Support the application of corporate financial controls within mill finance, implementing and maintaining policies and instructions.
• Perform routine controls related to the mill Internal Control environment, supporting compliance testing as an independent auditor.
• Use knowledge to identify control issues and implications, consulting with the Internal Control Specialist as needed.
• Assist in documenting internal control procedures and updates, coordinating issue resolution and control logs.

• Support RFS cycle design, updates, and effective communication to the site.
• Build relationships with site leadership to support planning activities.

• Manage site system access, including folders, SAP, and catalogs.
• Conduct user access reviews aligned with internal control standards.

• Support site queries related to Accounts Payables and one-off payments.
• Assist the site Purchasing team with knowledge and communication.

• Minimum ‘A’ Level (or equivalent) education.
• 1-3 years’ experience in a manufacturing environment preferred.

• SAP experience is desirable but not essential.
• CIMA foundation or AAT qualification is desirable; willingness to pursue professional financial qualifications is preferred.