Head Of Customer Service jobs in United States

This hybrid role offers a great balance of home and office working with a requirement of travel nationwide. As the UK's largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be. Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally. What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!

• Leading the end-to-end supply chain journey, making sure materials and products are available exactly when the business needs them
• Shaping supply and demand planning by using data, insights, and collaboration to keep stock levels healthy and well-managed
• Keeping product and supplier information accurate and up to date across systems, helping the wider team work smoothly and confidently
• Monitoring inventory across multiple locations and partners, with a focus on reducing waste, improving accuracy, and driving efficiency
• Building strong relationships with suppliers and logistics partners to keep deliveries on track and quickly resolving any bumps in the road

• Strong supply chain and inventory expertise with the confidence to lead forecasting, planning and optimisation across a fast-moving operation
• Data-savvy thinking and ability using tools like Excel – VLookUp, Pivot Tables, SUMIFs, ERP systems, and planning platforms to spot trends, solve problems, and support smart decision‑making
• Ability to communicate clearly and bringing teams together across Procurement, Operations, Finance and suppliers
• Analytical and detail‑focused mindset, ensuring accuracy in master data, inventory control, and supplier performance tracking
• Strong stakeholder management with ability to create effective partnerships with suppliers, logistics providers, and internal stakeholders to keep materials flowing

We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying. We have pledged our commitment to the Armed Forces Gold Covenant, are a Care Leaver Friendly Employer, and we’re a Disability Confident Leader. Working together with our Employee Communities, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way.

We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.