Customer Team Leader — Lead, Coach & Service

Co-op; Peterlee; On-site; GBP 60,000 - 80,000; Part time

Job summary

A grocery retailer in Peterlee is looking for a Customer Team Leader to join their team. In this part-time role, you will manage store operations, ensure excellent customer service, and support the development of team members. The position offers varied shifts, competitive pay at £13.99 per hour, and several benefits including discounted products and a pension plan. Ideal candidates will have leadership skills and a genuine care for customer needs.

Benefits

36 days holiday

10% employer pension contributions

30% discount on products

Access to virtual healthcare services

Full, paid training

Qualifications

• Genuine care for customers and members.
• Ability to lead and support team.
• Strong organisational and problem-solving skills.

Responsibilities

• Provide friendly service to customers.
• Coach and train store team members.
• Ensure store safety and legality.
• Manage stock accuracy and customer experience.
• Deputise for the Store Manager when needed.

Skills

People skills

Organisational skills

Problem-solving skills

Team leadership

Job description

A grocery retailer in Peterlee is looking for a Customer Team Leader to join their team. In this part-time role, you will manage store operations, ensure excellent customer service, and support the development of team members. The position offers varied shifts, competitive pay at £13.99 per hour, and several benefits including discounted products and a pension plan. Ideal candidates will have leadership skills and a genuine care for customer needs.