Customer Services Manager — Lead & Elevate Service Delivery

KPI Recruiting; Shavington; On-site; GBP 40,000 - 45,000; Full time

Job summary

A client company in Shavington seeks an experienced Customer Services Manager for a full-time role. You will lead a busy customer service team, ensuring exceptional service delivery and managing daily operations. The ideal candidate has a proven track record in customer service management and possesses strong leadership and communication skills. Benefits include a competitive salary and a company pension scheme, among others.

Benefits

Competitive salary

Company pension scheme

Additional holidays

Cycle2Work scheme

Free on-site parking

Employee discount

Qualifications

• Proven experience in a Customer Services management role.
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage and develop the Customer Services team through coaching, training, and performance reviews.
• Oversee day‑to‑day operations, ensuring efficiency and outstanding service.
• Implement procedures and streamline workflows for continuous improvement.

Skills

Leadership skills

Communication skills

Organizational skills

Team motivation

Microsoft Office proficiency

Job description

A client company in Shavington seeks an experienced Customer Services Manager for a full-time role. You will lead a busy customer service team, ensuring exceptional service delivery and managing daily operations. The ideal candidate has a proven track record in customer service management and possesses strong leadership and communication skills. Benefits include a competitive salary and a company pension scheme, among others.